Fraud Examiners, Investigators and Analysts

**Job Description**

**Work Arrangement:**

This role is based remotely, but if you live within a 50-mile radius of Atlanta, Austin, Detroit, Warren or Mountain View, you are expected to report to that location three times a week, at minimum.

**The Role:**

The Employee Relations Investigator will perform investigations of misconduct, and/or violations of policy. The Investigator will work closely with the HR Policy and Compliance & Special Investigations leadership in investigative efforts of suspected violations including, but not limited to, discrimination, harassment, retaliation, bullying, and violations of our Winning with Integrity policy.

**Subject Matter Requirements:**

+ Develop investigative plans; execute and document work in accordance with professional standards

+ Communicate investigation results clearly and timely to all constituencies

+ Work cross functionally with HR, Audit, Security, Operations, and other constituencies

+ Collaborate with Policy team ongoing on items such as determining necessary proactive training efforts and equity in employment action

**Department Overview:**

As a member of the HR Policy and Investigations team, you will strive to be a role model for the Company by supporting the delivery of high-performance services with high integrity. The HR Policy and Investigations teams’ objectives are to deliver timely, best-in-class business advisory and services in close collaboration with business partners to accomplish their objectives while simultaneously protecting GM’s high standards of HR, legal, ethical, and financial integrity. Each member of this team, including Managers, are expected to adhere to these standards:

+ Workplace and Product Safety

+ Compliance & Ethics

+ Strategic Partnering

+ Responsive & Accountable

+ Real-time Transparency and Communication

+ Superior Work Product Quality

+ Strong Work Ethic

+ Controlling Costs

+ Company and Industry Knowledge

+ Teamwork

**Additional Job Description**

**Qualifications:**

+ At least 5 years of professional experience in Human Resources or Corporate Global Investigations

+ Perform investigations of alleged misconduct at the direction of Leadership

+ Ability to identify and develop sources of information relative to the subject of the investigation

+ Conduct effective informational and interrogatory interviews

+ Evaluate systems of internal control and related procedures

+ Recommend changes in investigative process to improve efficiency/effectiveness while maintaining the highest quality standards

+ Maintain open, honest, and timely communication with personnel involved in investigations/projects

+ Ensure confidentiality of sensitive information is maintained

+ Managerial courage demonstrated through effective, direct, and respectful communication

+ Ability to collaborate, build relationships, gain credibility, and partner effectively with others up and down a matrixed organization

+ Ability to investigate objectively

+ Aptitude for critical thinking and succinctly presenting the best course of action

+ Exceptional organizational, analytical, leadership and interpersonal skills

+ Knowledge and understanding of automotive industry environment and business needs is a plus

**Compensation:**

+ The expected base compensation for this role is $85,100 – $135,900 USD Annually.

+ Actual base compensation within the identified range will vary based on factors relevant to the position.

+ Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)

\#LI-NR1

**About GM**

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

**Benefits Overview**

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards Resources (https://search-careers.gm.com/en/working-at-gm/total-rewards) .

**Non-Discrimination and Equal Employment Opportunities (U.S.)**

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (https://search-careers.gm.com/en/how-we-hire) .

**Accommodations**

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email (Careers.Accommodations@GM.com) us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

**Our Company (https://search-careers.gm.com/en/working-at-gm/)**

**Our Culture**

**How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)**

Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

**Explore our global location** **s**

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

**Discover. A brighter future.**

We offer 100% remote, combo, or on site - it’s your choice!

And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a $60 monthly payment to offset remote work expenses.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

**Job Description:**

We know you’re going to love it here! Discover has an outstanding culture, and the employee experience is fantastic!

Our next classes start in July of 2025.

We’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:

+ 9:00 AM EST - 12:00 PM EST (OH, DE, MD, PA, NJ)

+ 7:00 AM MDT - 10:00 AM MDT (UT)

+ 6:00 AM MST - 9:00 AM MST (AZ)

_Note: Shifts are Monday - Friday with weekends as assigned_

**What You** ' **ll Do**

+ Responsible for resolving cardmember inquiries regarding a fraud or security related concern.

+ Some examples include: verifying flagged transactions, caller authentication, reporting an account as fraud, etc.

+ Takes incoming calls and referrals from other departments, and may make outbound calls at times.

+ Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

+ If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS uploads from your internet provider. A wired connection is required.

+ We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!

**How You'll Do It**

+ Handles inbound servicing calls from customers; completes necessary fraud verification, includes caller authentication, transaction verification, etc. utilizing excellent customer service skills.

+ Collects necessary information and completes a fraud report when the customer confirms unauthorized account activity.

+ Ensures proper follow-up or escalation of account based on call outcome.

+ Makes outbound calls to verify account activity with the customer.

**Qualifications You'll Need**

**Preferred Requirements**

+ H.S. Diploma or GED

+ 1+ years Call Center / Customer Service

**Physical and Cognitive Requirements**

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

+ Primarily remain in a stationary position.

+ No required movement about the work environment to complete the major responsibilities of the job.

+ Primarily performed indoors in an office setting.

+ Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

+ Ability to communicate verbally. Ability to communicate in written form.

+ This position also requires completion of a series of activities designed to evaluate specific skills, knowledge, and qualifications related to this position.

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

\#INDDFS

\#ZRDFS

\#Remote

\#BI-Remote

A credit screening may be required for some roles within Discover Home Lending.

**Application Deadline:**

The application window for this position is anticipated to close on Jun-14-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

**Compensation:**

The base pay for this position generally ranges between $17.00 to $19.40. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

**Benefits:**

We also offer a range of benefits and programs based on eligibility. These benefits include:

+ Paid Parental Leave

+ Paid Time Off

+ 401(k) Plan

+ Medical, Dental, Vision, & Health Savings Account

+ Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances

+ Recognition Program

+ Education Assistance

+ Commuter Benefits

+ Family Support Programs

+ Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover, a division of Capital One, N.A., is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights) (https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant’s qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance (https://dcba.lacounty.gov/fairchance/) ).

Positions marked as remote eligible are limited to remote locations within the country in which the position is based.

Applicants must be 18 or older at the time of hire.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

**Job Description**

This role is a PowerBI Fraud Reporting Analyst responsible for supporting Enterprise Fraud Strategy.

The successful candidate will have strong PowerBI programming skills.

The PowerBI Fraud Reporting Analyst will elicit and document reporting requirements, recommend design solutions, design, and deliver reporting to support fraud identification, case management, forecasting, and performance metrics for all of Fraud Strategy.

Critical to their success is the ability to build partnerships across front-end and back-end users, senior leadership, and departmental team members to ensure full understanding of business processes, data, and customer/user experience.

**Key Activities:**

+ Elicit and document requirements for needed reporting

+ Assess and determine proper approach to meeting reporting requirements

+ **Design, develop, and implement SAS-based automated reporting and Power BI dashboards**

+ Identify performance/operational trends and develop reporting to monitor adherence to timelines and reduce fraud losses

+ Identify opportunities to reduce manual reporting tasks and develop automated solutions to optimize reporting processes

+ Lead small to medium sized reporting projects identifying reporting needs, tasks associated with developing reporting to meet those needs, and creating project plans to ensure reliable reporting is delivered on time and in accordance with requirements

+ Work with business partners to assess potential improvements to existing reporting and follow through with departmental team members to deliver reporting enhancements

+ Work with senior leaders to perform ad hoc data research and analysis

+ Simultaneously works across multiple projects and deliverables

**Basic Qualifications:**

- Bachelor’s degree, or equivalent work experience

- Typically more than six years of applicable fraud/risk management experience

- Proficiency in Power BI

**Preferred Skills/Experience:**

- Experience in SQL Server, Python, and SAS highly preferred

- Strong fraud management, risk identification and solution creation experience.

- Demonstrated thought leadership and collaboration building capabilities.

- Excellent leadership and interpersonal skills.

- Experience in Agile projects, enterprise IT environments and software development.

- Exemplary analysis skills including data mining, complex calculations, and packaging analysis for executive review.

****THIS ROLE IS NOT ELIGIBLE FOR H1-B or STEM VISA ASSISTANCE OR TRANSFER (Including those with current Work Visas)****

_*The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days._

***We are hiring in the following locations:**

+ Fargo, ND

+ Charlotte, NC

+ Tempe, AZ

+ Minneapolis, MN

+ Cincinnati, OH

+ Irving, TX

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

**Benefits:**

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

**E-Verify**

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $94,010.00 - $110,600.00 - $121,660.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

**Posting may be closed earlier due to high volume of applicants.**

**Position Overview**

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Detection & Investigation Analyst Lead within PNC's Deposit Fraud Investigations organization, you will be based in Louisville, KY, Pittsburgh, PA, Cleveland, OH, Birmingham, AL, Dallas, TX, Rocky Mount, NC, Miamisburg, OH or Kalamazoo, MI.

**Job Description**

+ Reviews and investigates customer cases, reports and work for potential and actual loss. Minimizes fraud, Anti-Money Laundering and/or organizational risk. Performs early detection of suspicious activity. Controls and prevents losses. May lead the work of and/or train detection and investigation staff.

+ Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities. Recommends disposition. Identifies gaps and control enhancements.

+ Uses defined research procedures to identify and resolve issues. Identifies trends and escalates as appropriate.

+ Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss. Shares best practices among the team and/or service partners.

+ Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

**Qualifications**

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

**Preferred Skills**

Analytical Thinking, Customer Solutions, Decision Making, Operational Risks, Problem Resolution, Researching, Risk Mitigation Strategies

**Competencies**

Anti-money Laundering/Sanctions Policies and Procedures, Business Ethics, Business Process Improvement, Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Information Capture, Operational Risk, Problem Solving, Standard Operating Procedures

**Work Experience**

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

**Education**

Bachelors

**Certifications**

No Required Certification(s)

**Licenses**

No Required License(s)

**Pay Transparency**

Base Salary: $45,000.00 – $61,000.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education.

**Application Window**

Generally, this opening is expected to be posted for two business days from 06/09/2025, although it may be longer with business discretion.

**Benefits**

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards (http://yourpnctotalrewards.com) .

**Disability Accommodations Statement**

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

**Equal Employment Opportunity (EEO)**

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

**California Residents**

Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC\_CCPA\_Privacy\_Disclosure\_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

**Position Overview**

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Detection & Investigation Analyst Lead within PNC's Technology organization, you will be based in Pittsburgh, PA, Strongsville, OH, Birmingham, AL, Dallas, TX, Rocky Mount, NC, Miamisburg, OH, Phoenix, AZ, Louisville, KY or Kalamazoo, MI. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

**Job Description**

+ Reviews and investigates customer cases, reports and work for potential and actual loss. Minimizes fraud, Anti-Money Laundering and/or organizational risk. Performs early detection of suspicious activity. Controls and prevents losses. May lead the work of and/or train detection and investigation staff.

+ Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities. Recommends disposition. Identifies gaps and control enhancements.

+ Uses defined research procedures to identify and resolve issues. Identifies trends and escalates as appropriate.

+ Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss. Shares best practices among the team and/or service partners.

+ Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

**Qualifications**

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

**Preferred Skills**

Analytical Thinking, Customer Solutions, Decision Making, Operational Risks, Problem Resolution, Researching, Risk Mitigation Strategies

**Competencies**

Anti-money Laundering/Sanctions Policies and Procedures, Business Ethics, Business Process Improvement, Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Information Capture, Operational Risk, Problem Solving, Standard Operating Procedures

**Work Experience**

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

**Education**

Bachelors

**Certifications**

No Required Certification(s)

**Licenses**

No Required License(s)

**Pay Transparency**

Base Salary: $45,000.00 – $61,000.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education.

**Application Window**

Generally, this opening is expected to be posted for two business days from 06/09/2025, although it may be longer with business discretion.

**Benefits**

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards (http://yourpnctotalrewards.com) .

**Disability Accommodations Statement**

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

**Equal Employment Opportunity (EEO)**

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

**California Residents**

Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC\_CCPA\_Privacy\_Disclosure\_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Summary This position is located with the Bureau of Indian Affairs, District 3-San Carlos Agency in San Carlos, Arizona and serves as a Criminal Investigator performing the full range of in-depth investigative duties requiring a comprehensive knowledge of law enforcement, skills involving a high degree of independent judgment, immediate decisions, and a high degree of initiative and resourcefulness. Permanent Change of Station (PCS) may be authorized in accordance with agency policy. Responsibilities Organize, plan, and conduct the investigation of major and/or sensitive criminal activity occurring on or impacting Indian country, which can be complex and intricate in nature. Apprehend, arrest, detain and interview all subjects suspected of violations of Federal, State, Tribal and local laws. Testifies at hearings and trials and secures search warrants through processing of affidavit. Gather information at a crime scene, documents interrelationships of facts, relevance of evidence and validity of allegations involving criminal activity. Prepare and/or review reports of investigations to ensure they are prepared in a clear, concise, logical and impartial manner for submission to the appropriate law enforcement, attorneys or prosecutors office. Perform surveillance of sites and suspects and/or perform sensitive undercover assignments to obtain evidence, establish probable cause or link multiple suspects and events to criminal activity. Requirements Conditions of Employment Qualifications EXPERIENCE AND EDUCATION REQUIREMENTS: GL-09: To qualify at the GL-09 grade level, you must have one (1) year specialized experience at or equivalent to the GL/GS-07 investigating and arresting individuals suspected of crimes; participating in surveillance; collecting evidence; and preparing case reports. OR Education: 2 years of progressively higher-level graduate education leading to a master's degree or master's or equivalent graduate degree or a LL.B or J.D., in a related field of study OR a combination of specialized experience and education that totals 100% of the experience requirement. OR A combination of experience and education that totals 100% of the requirement above. GS-11:In addition to the experience at lower grade level, to qualify at the GS-11 grade level, you must have one (1) year specialized experience at or equivalent to the GL/GS-09 grade level carrying out investigative duties related to criminal matters including production of reports; testifying in federal, state, tribal and/or local courts; securing search and arrest warrants; gathering information on individuals or organizations suspected of criminal activity; and performing undercover assignments. OR Education: 3 full academic years of progressively higher level graduate education or a Ph.D. or equivalent doctoral degree or a L.L.M. in a related field of study OR a combination of specialized experience and education that totals 100% of the experience requirement. OR A combination of experience and education that totals 100% of the requirement above. GS-12: In addition to the experience at lower grade levels, to qualify at the GS-12 grade level, you must have one (1) year specialized experience at or equivalent to the GS-11 grade level carrying out the full range of in-depth investigative duties related to complex criminal matters in multiple locations, conducting surveillance for extended periods of time to obtain evidence and establish probable cause; and independently writing investigative reports. MEDICAL REQUIREMENTS: The duties of this position require moderate to arduous physical exertion involving walking and standing, use of firearms, and exposure to inclement weather. Manual dexterity with comparatively free motion of finger, wrist, elbow, shoulder, hip, and knee joints is required. Arms, hands, legs, and feet must be sufficiently intact and functioning in order that applicants may perform the duties satisfactorily. Sufficiently good vision in each eye, with or without correction, is required to perform duties satisfactorily. Near vision, corrective lenses permitted, must be sufficient to read printed material the size of typewritten characters. Hearing loss, as measured by an audiometer, must not exceed 35 decibels at 1000, 2000, and 3000 Hz levels. Since the duties of these positions are exacting and responsible, and involve activities under trying conditions, applicants must possess emotional and mental stability. Any physical condition that would cause the applicant to be a hazard too himself/herself, or others is disqualifying. MAXIMUM ENTRY AGE LIMIT: The maximum entry-age for this position shall not exceed age 37, unless you have sufficient prior Federal civilian law enforcement experience or you are a preference eligible veteran. If you are a preference eligible veteran, you may be eligible for this position after your 37th birthday. You must supply a copy of your Defense Department Form 214 (DD-214) along with Standard Form 15 (if applicable) and any associated documentation in accordance with the instructions in this vacancy announcement. Failure to provide this documentation with your application will result in the loss of eligibility to receive a waiver of the maximum entry age requirement. FIREARMS REQUIREMENT: This position requires that the incumbent meet initial and continuing qualifications in the use of firearms as outlined in the Gun Control Act of 1968, amended by the Lautenberg Amendment of 1996. An applicant whose background includes any of the following will be ineligible for consideration: 1) convicted of a crime punishable by imprisonment exceeding one year; 2) has any outstanding warrants or is a fugitive from justice; 3) unlawful user of or addicted to any controlled substance; 4) adjudicated as a mental defective or has been committed to a mental institution; 5) illegally or unlawfully in the United States; 6) renounced U. S. citizenship; 7) subject to a court-ordered restraining order from harassing, stalking, or threatening an intimate partner or child; or 8) convicted of a misdemeanor crime of domestic violence. NOTE: If you have previous law enforcement (LE) Federal experience, you must enter the number of MONTHS when you respond to the questionnaire. For example, if you have 5 years of Federal LE experience, you must enter 60 months, 4 years would be 48 months, etc. Otherwise, the system may screen you out. RESIDENCY REQUIREMENT: Upon selection, employees holding a sworn law enforcement position must reside within 50 miles of their duty station unless a waiver is approved by the OJS Director or Assistant Director. A failure to comply may result in removal from a sworn law enforcement position. SUITABILITY, CLEARANCE & REQUIREMENTS: A background security investigation will be required for all new hires. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for termination. All qualification requirements must be met by the closing date of this announcement. Merit Promotion candidates must also meet time-in-grade requirements by the announcement closing date. Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (title 25, USC Section 472). Additional selections may be made from this announcement if identical vacancies occur in the same location within 90 days from the closing date. All new hires earn the beginning salary of their pay grade (Step 1). See 2023 Salary Tables and select the pay chart for San Carlos, Arizona. If no specific chart is listed for this geographic location, see the "rest of U.S." chart. Education If you are qualifying based on your education, you MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: (1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of the announcement. If more than 10 percent of your undergraduate course work (credit hours) were taken on a pass/fail basis, your claim of superior academic achievement must be based upon class standing or membership in an honor society. One academic year of graduate education is considered to be the number of credits hours your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study. If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education which shows the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: FOREIGN EDUCATION Additional Information The full performance level of this position is GL-12. Promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. A career ladder promotion is at the discretion of management, and in no way guaranteed. CAREER TRANSITION ASSISTANCE PROGRAMS: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 85 or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee\_guides/career\_transition.asp . LAND MANAGEMENT WORKFORCE FLEXIBILITY ACT: If applying under the Land Management Workforce Flexibility Act, you must provide documentation to support your eligibility (SF-50) and performance (references and/or performance appraisal). Under the Land Management Workforce Flexibility Act (LMWFA) two groups of individuals are eligible to apply under this announcement: current and/or former employees serving or who have served under time-limited competitive appointments at land management agencies. Land Management Agencies include: Bureau of Indian Affairs, Bureau of Land Management, Bureau of Reclamation, U.S. Fish and Wildlife Service, National Park Service, and U.S. Forest Service. Current appointees: 1) must have been hired under competitive examining procedures to a time limited appointment with a land management agency; 2) must have served under one or more time limited appointment(s) by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years; AND 3) must have performed at an acceptable level during each period of service. Former appointees: 1) must have been hired under competitive examining procedures to a time limited appointment with a land management agency; 2) must have served under one or more time limited appointment(s) by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years; 3) must have separated for reasons other than misconduct or performance; AND 4) must have performed at an acceptable level through the service period. SPECIAL APPOINTING AUTHORITY: Certain candidates may be eligible to apply under a special hiring authority including those for disabled individuals, Peace Corps employees, Foreign Service employees, veterans, etc. For more information, visit the following OPM websites: USAJOBS Information Center: https://www.usajobs.gov/Help/; Vets Info Guide: http://www.fedshirevets.gov/. VOLUNTARY SEPARATION INCENTIVE PAYMENT: Former Federal Employees are required to indicate whether they received a Voluntary Separation Incentive Payment (VSIP) buyout in their previous employment with the Federal government, and are required to submit a copy of the applicable Notification of Personnel Action (SF-50) regarding the VSIP. Most individuals who accept reemployment with the Federal government within 5 years of receiving the VSIP amount, must repay the gross amount of the separation pay prior to reemployment.

Job Description:
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

Identifies client needs and recommends solutions when fraud has been identified
Records data captured during client interactions accurately
Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls

Required Qualifications:

Bilingual Spanish
1+ years of customer/client service experience, including experience handling difficult client situations
Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
Communicates effectively and confidently with all clients to make their financial lives better
Ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections
Comfortable receiving ongoing performance feedback and coaching
Ability to learn and adapt to new information and technology platforms
Minimum of an intermediate level of proficiency with computers and current technology

Desired Qualifications:

1+ years of experience in the banking/financial industry
2+ years of experience working in a client service capacity​​

Skills:

Conflict Management
Customer and Client Focus
Decision Making
Fraud Management
Oral Communications
Active Listening
Attention to Detail
Data Collection and Entry
Issue Management
Problem Solving
Adaptability
Collaboration
Critical Thinking
Influence

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Hours:

Sunday-Thursday: 3:30pm-12am PT (Sun Consecutive)
Tuesday-Saturday: 3:30pm-12am PT (Sat Consecutive)

Shift:
2nd shift (United States of America)

Hours Per Week:
40

**Date Posted:**

2025-06-09

**Country:**

United States of America

**Location:**

CA222: 2006 E El Segundo Blvd BldgE04 2006 East El Segundo Boulevard Building E04, El Segundo, CA, 90245 USA

**Position Role Type:**

Hybrid

**U.S. Citizen, U.S. Person, or Immigration Status Requirements:**

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons.

For a complete definition of “U.S. Person” go here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

**Security Clearance:**

None/Not Required

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.

We have a great opportunity for a **Manager, Global Trade Investigator,** who will perform investigations of potential violations of trade control regulations and Raytheon Global Trade policies, assisting Trade Counsel in managing such investigations and drafting final investigation reports and voluntary disclosures for submittal to the U.S. Government, as well as support compliance efforts to help create a culture of compliance excellence within Global Trade.

**What You Will Do**

+ Manage internal investigations related to regulatory and policy violations specific to Global Trade compliance areas (ITAR, EAR, US CBP, OFAC, ATF, and Antiboycott).

+ Monitor and manage legal approval requests.

+ Provide consistent interpretation of ITAR, EAR, USCBP, OFAC, ATF, and Antiboycott to Business Unit employees.

+ Subject Matter Expert in Export/Import Regulations.

+ Provide Global Trade guidance on process, policy, regulations and/or other Global Trade compliance matters to GT Team and/or to the other business stakeholders.

+ Manage closure of corrective action and process improvement tasks.

+ Key Performance Indicator innovator and monitor (such as metrics related to violation trends, risk areas, etc.).

+ Develop and/or propose new processes (i.e., command media updates, tool enhancements, etc.) and/or new processes due to regulatory changes, corporate initiatives/directives, corrective actions as a result of monitoring, etc.

+ Potential roles on Corporate Steering Committees/Task Teams to engage in developing and/or influence policy/process changes that may impact the Business.

+ Engage in Corporate GT projects.

**Qualifications You Must Have**

+ Typically requires a University Degree and minimum 8 years prior relevant experience, or an Advanced Degree in a related field and minimum 5 years’ experience

+ Experience in Global Trade, or legal or business or contracts, or supply chain

+ Experience with process improvement projects, and/or systems efficiencies to enhance performance of job area

+ Experience with assisting in legal investigations, including collaborating with legal staff, both internal and external

**Qualifications We Prefer**

+ Advanced knowledge of and experience with AECA, ITAR, and EAR

+ Familiarity and working understanding of USML and CCL classification determination processes, export and import regulatory requirements

+ ​Familiarity with Global Trade licensing requirements and processes

+ Strong experience in the application of regulations (ITAR, EAR, Customs) in high-volume environments

+ Strong time management, prioritization, and organizational skills to meet deadlines and achieve desired results

+ Experience with legal processes and review of legal documents

+ Experience drafting documents to support legal investigations, cases, and audits

**What We Offer**

Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement, and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance, and child/adult backup care.

**Learn More & Apply Now!**

Please consider the following role type definition as you apply for this role.

+ Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader. Please see requisition details for approved work locations.

Raytheon Sites Virtual Tour | Raytheon (https://careers.rtx.com/global/en/raytheon-sites-virtual-tour) - With more than 50 Raytheon locations across the U.S., our team of difference-makers are building advanced technologies that power smarter, more connected defense solutions. Explore some of our key facilities to see how we’re delivering for all those who defend us.

The salary range for this role is 112,000 USD - 224,000 USD. The salary range provided is a good faith estimate representative of all experience levels.

RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

_RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act._

**Privacy Policy and Terms:**

Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Summary The Principal Maintenance Inspector (PMI) is responsible for applying substantial knowledge of and experience with Title 14 of the Code of Federal Regulations (14 CFR) for the development and implementation of standards, programs, and procedures for Federal Aviation Administration (FAA) field personnel and the public governing all matters to general aviation maintenance safety issues. Responsibilities The PMI receives administrative direction from management in terms of broadly defined missions or functions. The PMI, mostly independently plans, designs, and carries out programs, projects, studies, or other work. The PMI provides policy assistance to field level Aviation Safety Inspectors (ASIs) on difficult or complex policy interpretations. The work is normally accepted without change. Completed work may be reviewed for adherence to FAA policy and for assurance that project requirements have been fulfilled. Some FG-14 assignments involve Service wide responsibility for application of expert knowledge of general aviation maintenance. Other FG-14 inspectors establish technical procedures and performance yardsticks and review maintenance programs, or who have problems of comparable scope and complexity, or a uniquely complex group of general aviation organizations. Assignments at this level are of great scope and unusual complexity and the organizations monitored are major factors in the industry. ASIs at the FG-14 level establish technical procedures and performance indexes and review complete maintenance programs for general aviation organizations who are leaders in the aviation industry, or who have problems of comparable scope and complexity, or a uniquely complex group of general aviation organizations. Assignments at this level are of great scope and unusual complexity. The following assignments are illustrative: 1. As a Service wide expert on a particular type of aircraft: - Advises other inspectors of major changes; - Evaluates new training methods and equipment; - Serves on boards that evaluate incidents, accidents, complaints, and other serious problems relating to the aircraft. 2. As the principal representative in regulatory surveillance of general aviation activities, exercises certificate authority; or evaluates maintenance activities and complete aircraft overhaul facilities (By comparison, FG-13 employees exercise certificate authority over less complex air carriers or perform major portions of the certification, inspection, and surveillance for major carriers under the direction of FG-14 inspectors.) 3. Exercises certificate authority and safety responsibility over a complex of broad and varied general aviation organizations such as air taxis, executive and/or industrial operators, repair stations, and flight and mechanic schools when the activities monitored equate collectively to a major air carrier in terms of size and complexity of aircraft fleet employed, scope and technical complexity of operations, management sophistication, industry leadership, and public impact. The magnitude, intensity, and scope of program responsibility are typically such as to require significant and regular assistance of lower graded inspectors. FG-14 employees evaluate maintenance programs for organizations which utilize complex aircraft, systems, and equipment. They frequently rely on engineers and designers for specific technical guidance. Supervisors give FG-14 employees a wide leeway for independent action. Other inspectors seek their advice on problems relating to aircraft and their operation and maintenance. Because of the precedent-setting nature or substantial effect on the aviation industry or public safety, their decisions may be reviewed and approved at a higher policy-setting level. The PMI plans and directs the use of time and resources to accomplish organizational objectives. He or she defines, organizes, and uses resources to accomplish work activities within established schedules, analyzes program requirements and accomplishments, and makes or directs adjustments as necessary to address organizational needs. Provides guidance to field level staff to solve difficult technical issues. Contacts are internal and external to the agency. Occasionally represents the agency as a point of contact for policy development, inspection activities or as a technical trainer/instructor delivering formal. Performs other duties as required. Requirements Conditions of Employment We are not accepting applications from noncitizens. Qualifications General Requirements for All 1825 Positions: Not more than two separate incidents involving Federal Aviation regulations violations in the last 5 years Valid State driver's license Fluency in the English language No chemical dependencies or drug abuse that could interfere with job performance, and High School diploma or equivalent. Medical Requirements for All Positions: Applicants must be physically able to perform the duties of the Aviation Safety Inspector position in a safe and efficient manner, withor without a reasonable accommodation. The minimum medical requirements include the following requirements: Have good distant vision in each eye and be able to read, without strain, printed materials the size of typewritten characters (glasses and contact lenses permitted); Have the ability to hear the conversational voice (hearing aid permitted); and Not have any physical condition that would cause them to be a hazard to themselves or others that would interfere with their ability to fly as passengers in a variety of aircraft. In addition, applicants for positions that require participation in the operation of the aircraft must: Possess a valid second – class medical certificate in accordance with FAA regulations; and Pass recurrent medical examinations as prescribed by the FAA. Applicants not requiring valid second-class medical certificates who are tentatively selected will be required to: Provide documentation from a board-certified physician certifying that they meet the minimal medical requirements; or Individuals who do not meet the minimum medical requirements but who are otherwise qualified will receive an individualized assessment to determine whether they can perform the essential functions of the position. When the predominant work involves general aviation maintenance, applicants for Aviation Safety Inspector (Airworthiness) positions must meet all of the following requirements. Experience involving the maintenance and repair of airframes, power plants, and aircraft systems with responsibility for certifying airworthiness. Maintenance experience with aircraft 12,500 pounds or less maximum certificated takeoff weight. Aircraft maintenance experience in a repair station; air carrier or airline repair facility; military repair facility; or local, state or Federal governmental agency. Aircraft maintenance work experience within the last 3 years. FAA Mechanic Certificate with airframe and power plant ratings. In addition, applicants must demonstrate in your application that you possess at least one year of specialized experience equivalent to the FV-I/FG-13 level. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position. Specialized experience is: Assisting, conducting, or performing various technical functions related to certification, surveillance, investigation and compliance recommendation of maintenance activities for FAR Part 135 air carriers/air operators. For Lateral Movements Between 1825 Specialties: To assist in determining qualification requirements, applicants transferring between specialties at the same grade level are strongly encouraged to complete the appropriate Qualifications Assessment Tool (QAT) check sheet and upload it along with their resume. Check sheets are contained in Order 3410.26, Flight Standards Service Air Carrier and General Aviation Qualifications Assessment Tool for AFS Aviation Safety Inspectors. The recency of hours is waived for current FAA employees in the 1825 series. Qualifications must be met by the closing date of this vacancy announcement. Errors or omissions may impact your rating or may result in you not being considered for the job. Education Education is not qualifying and may not be substituted for experience. Additional Information We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required. The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements Links to Important Information: Locality Pay, COLA

**About this role:**

Wells Fargo is seeking a Head of Fraud Prevention and Partnership (M5) within Fraud and Claims Management.

**In this role, you will:**

+ Provide vision and set direction for execution and management of a risk based fraud and claims program across the enterprise with significant risk and complex regulatory environments in order to achieve long term strategic objectives that impact the organization and management across functions

+ Collaborate with cross channel business leaders, as well as legal, audit, and multiple US or non US regulators to develop highly complex strategies and goals

+ Provide thought leadership to develop and implement strategic solutions to highly complex and potentially enterprise wide business risks or challenges

+ Lead a team of experienced business leaders and develop risk policies, procedures, and controls for fraud and claims business area in order to achieve business objectives

+ Collaborate with and influence cross channel business leaders, external community members, including regulators or auditors, law enforcement, elected officials and trade groups

**Required Qualifications:**

+ 8+ years of fraud claim investigations or policy violations, risk management, or compliance experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

+ 4+ years management experience

**Desired Qualifications:**

+ Broad fraud experience across policy, strategy and operations roles demonstrated through Financial Industry experience. Transferrable experience may be considered for expertise in Investigations, AML/KYC and Financial Intelligence roles

+ Leadership experience across Fraud Prevention, Detection or Operations roles or related leadership experience

+ Ability to manage effectively in a matrixed organization, create a strong collaborative environment, develop partnerships with many business and functional areas across Wells Fargo

+ Demonstrated knowledge of key industry vendors, stakeholders and policy bodies that drive industry strategy

+ Strong communication skills, both verbal and written; effective in communication across variety of audiences and constituencies, including executive management

+ Well versed on regulations such as Reg E, Reg Z, Reg CC, UCC Articles 3&4 and FCRA

+ Demonstrated performance in driving improvement in Total Cost of Fraud

+ Ability to identify investment needs driven by anticipated shift in the fraud environment across the industry

+ Demonstrated ability to reduce the attack surface within Wells Fargo driven by both internal root cause and Industry insights

+ Familiarity with the investment planning lifecycle

+ Fraud strategy development experience

+ RCSA or Issue Management experience

+ Industry credentials such as Certified Fraud Examiner or Certified Fraud Specialist

+ Media Training

+ Experience interacting with Regulators

+ Data analysis experience

+ Ability to understand and anticipate fraud tactics and trajectory to drive policy and investment approach

+ Ability to partner across the Firm to identify and elevate emerging risk as appropriate

+ Ability to serve as the authoritative source on emerging threats, industry changes and policy interpretation as it relates to fraud and scams

+ Capable of serving on critical industry committees such as Early Warning Services and Bank Policy Institute

**Job Expectations:**

+ Travel as needed

This role will lead the fraud prevention efforts across all products and channels within Fraud and Claims Management. This position necessitates a blend of fraud, product and business acumen to assist stakeholders in building their respective portfolios in a safe manner. This position will have accountability for operating losses and will require the candidate to drive fraud policy, make recommendations on fraud strategy, and assess risk on various products and services. This role will partner heavily across lines of business, Technology, Finance as well as participate in industry strategy discussions to drive change and innovation throughout the industry.

**What You'll Do:**

+ **Lead with Impact:** Utilize your 15+ years of broad fraud experience to influence and drive fraud and scam policy within Wells Fargo and represent Wells Fargo on these topics across the industry.

+ **Innovate and Strategize:** Leverage your fraud leadership experience to drive adoption of fraud and scam capabilities and strategize across the Firm how to cost effectively optimize.

+ **Collaborate and Influence:** Work closely with P&L owners to support their growth objectives safely, providing risk assessments and insights for critical initiatives. Build narratives using data to drive management decisions and measure results.

+ **Inspire and Develop:** Recruit, inspire, develop, coach, and motivate team members through balanced leadership, focusing on engagement, retention, and performance management.

**Posting End Date:**

12 Jun 2025

**_*Job posting may come down early due to volume of applicants._**

**We Value Equal Opportunity**

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

**Wells Fargo Recruitment and Hiring Requirements:**

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-464428