Fraud Examiners, Investigators and Analysts

**About this role:**

Wells Fargo is seeking a Fraud & Claims Operations Director to report to the Head of Claims and Recovery. This group is responsible for end-to-end claims processing for all dispute types. This individual will lead the ATM, Debit Card Claims (ADCC) team of approximately 2,000 employees, located in U.S., India & Manila. The leader will contribute to broad Consumer Operations strategies with a One Wells Fargo lens by living Wells Fargo’s company expectations. This collaborative leader must be capable of initiating action and managing change and will be skilled at building bridges to gain consensus.

**In this role, you will:**

+ Manage and develop specialized teams of managers and professional individual contributors with a focus on executing risk-based fraud and claims program.

+ Identify, formulate, and implement risk policies, procedures, and controls for the respective business or enterprise functions associated or affected by its outcomes.

+ Identify opportunities and strategies for formulating and implementing risk policies, procedures, and controls for business or enterprise function.

+ Address issues and maintain an awareness of fraud and claims activity across the company.

+ Lead fraud and claims team by making strategic decisions to resolve reporting of fraud and claims activities.

+ Interpret and develop range of procedures, controls, and trend data in order to ensure proactive identification of fraud and claims activity.

+ Collaborate with and influence immediate fraud and claims colleagues, as well as more experienced business leaders.

+ Manage allocation of people and financial resources for Fraud and Claims Operations

+ Develop and guide a culture of talent development to meet business objectives and strategy.

+ Lead inflight large transformational efforts and responsibility for on-going process and systemic transformation initiatives.

**Required Qualifications:**

+ 8+ years of Fraud Claim Investigation or Policy Violations, Risk Management, or Compliance experience, including Management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

+ 4+ years of management or leadership experience

**Desired Qualifications:**

+ 8+ years fraud and or claims operational management experience supporting large complex organization(s).

+ Experience leading a fast paced, demanding, and deadline driven operational environment.

+ Demonstrated ability to lead teams with a high level of team member engagement.

+ Experience creating and executing competitive and innovative operational business strategies, processes, and policies.

+ Effectively partner and influence at the senior and executive level.

+ Proven ability to drive execution and translate strategies into specific goals, tactics, action plans, and deliverables.

+ Proven success attracting, leading, and engaging a diverse team with different levels of experience across multiple geographies and creating a culture of service and efficiency.

+ Comprehensive knowledge of Fraud Operations organizational structures, functional roles, and corresponding capabilities to assess inherent risks.

+ Ability to build an external customer/internal client driven environment.

+ Experience creating and executing competitive and innovative operational business strategies, processes, and policies, along with the proven ability to drive execution

+ Solid understanding of a broad cross-section of products and services to consumers and business in order to drive a customer centric approach.

+ Ability to interact with all levels of an organization and develop collaborative partnerships with other business and functional areas

+ Strong risk management leadership, skills, and experience.

+ Deep understanding of ever-evolving governance processes and regulatory environments including experience and exposure in working with internal and external regulators.

+ Ability to communicate, emulate and cultivate the Wells Fargo’s company expectations as outlined in our leadership objectives.

+ Knowledge of or experience with digital call center technologies/solutions

+ Experience in building high performing teams focused on driving business results through leadership effectiveness and team member engagement.

+ Strong transformational leadership, relationship management, influencing, vision and execution skills.

+ Sense of urgency, passion for results, and personal accountability for achievement while making difficult decisions based on a mixture of analysis, experience, and judgement.

**Job Expectations:**

+ Ability to travel up to 40% of the time.

+ This position offers a hybrid work schedule

+ Willingness to work on-site in one of the listed locations

**Locations:**

Charlotte, NC, Chandler, AZ, San Antonio, TX

**Posting End Date:**

8 Aug 2025

**_*Job posting may come down early due to volume of applicants._**

**We Value Equal Opportunity**

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

**Wells Fargo Recruitment and Hiring Requirements:**

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-476503

**42156BR**

**Requisition ID:**

42156BR

**Business Unit:**

TSU

**Job Description:**

CDM Smith is seeking an experienced Hydrogeologist, Geologist, or Environmental Engineer / Technical Expert to join our Remediation practice in a national capacity. The individual will contribute to advancing the remedial investigation discipline by ensuring the effective application of technology, fostering growth within our technical capabilities, supporting staff development, pre-positioning the firm for new opportunities, and enhancing CDM Smith's market distinction to support sales growth and client and staff retention.

The successful candidate will bring extensive experience in remedial investigations under CERCLA, RCRA, TSCA, and relevant state regulations. Experience in requisite models and data analytics, including high-resolution site characterization (HRSC), environmental sequence stratigraphy (ESS), and hydrogeologic site characterization to build robust conceptual site models (CSMs) for remediation decision-making is required. Expertise in PFAS characterization, familiarity with evolving regulatory frameworks, and challenges with emerging contaminants is desired. Understanding and experience with the design and implementation of remedial technologies for groundwater, sediments, and soil are essential. The role also supports CDM Smith’s marketing and business development efforts in innovative site characterization and remediation solutions. The ideal candidate demonstrates a strong record of conference presentations and publications. The preferred candidate demonstrates strong leadership skills as a task leader or manager and has a clear commitment to professional growth.

As a member of our team, you would contribute to CDM Smith's mission by:

• Supporting site remediation assessments and feasibility studies, emphasizing the appropriate application of technology and advancing our technical capabilities within the discipline.

• Evaluating conventional and emerging remedial investigation technologies to identify optimal solutions for characterization of a broad spectrum of industrial, commercial, and Superfund sites.

• Collaborating with local, national, and international technical teams on site characterization for organic, inorganic, or radioactive contaminants, including PFAS and other emerging contaminants of concern.

• Conducting and guiding studies that assess and document contaminant distribution, fate, and transport for designated contaminants of concern.

• Contributing to the technical sales, design, and implementation of remedial investigations addressing various contaminants such as VOCs, SVOCs, metals/inorganics, PCBs, and PFAS.

• Identifying investigation requirements for emerging contaminants

• Working closely with the sales team to develop strategic approaches and proactively position CDM Smith to win projects with both new and existing clients. This involves aligning technical expertise with client needs and participating in pursuit planning to strengthen our competitive edge.

• Developing and reviewing site characterization strategies and budgets for technical proposals.

• Preparing comprehensive CSMs through narrative, graphic, and quantitative methods and models, including using advanced analytics tools.

• Creating effective 3-D visualizations of CSMs.

• Compiling and curating relevant technical information, reference materials, and go-byes for inclusion in CDM Smith’s Technical Knowledge Portal.

• Facilitating knowledge transfer among staff via informative Remedial Investigation Discipline Calls.

• Delivering technical presentations at conferences and to external client webinars.

• Actively engaging in mentoring and the Technical Specialist Development Program.

• Supporting marketing and business development initiatives related to site characterization.

• Ensuring compliance with firm policies and required practices across all project work.

• Acquiring proficiency in task and project management methodologies and the CDM Smith management system.

**Job Title:**

Remedial Investigations Discipline Leader

**Group:**

ESO

**Employment Type:**

Regular

**Minimum Qualifications:**

Bachelor's degree. 12 years of related experience. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. Equivalent additional directly related experience will be considered in lieu of a degree.

**Preferred Qualifications:**

• Environmental Expertise: Bachelor’s degree in Hydrogeology, environmental, chemical, or engineering, science or related discipline.

• Professional engineering (PE) license or registration as a Licensed Professional Geologist or professional scientist registration/certification

• Master’s degree or PhD in science or related discipline.

• Knowledge and use of advanced data analytics tools, programming and software

• Self-starter

• Motivated mentor

• Effective team leader

**EEO Statement:**

We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.

**Why CDM Smith?:**

Check out this video and find out why our team loves to work here! (https://www.cdmsmith.com/en/Video/Meet-CDM-Smith)

**Join Us! CDM Smith – where amazing career journeys unfold.**

Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it’s a priority that the company takes good care of you and your family.

Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.

**Job Site Location:**

United States - Nationwide

**Agency Disclaimer:**

All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.

**Amount of Travel Required:**

20%

**Assignment Category:**

Fulltime-Regular

**Visa Sponsorship Available:**

No - We will not support sponsorship, i.e. H-1B or TN Visas for this position

**Skills and Abilities:**

• Expert knowledge of engineer principles of design.

• Expert knowledge of Microsoft business software (Excel, Word, etc.).

• Excellent verbal and written communications skills.

• Expert knowledge of federal, state and local regulations.

**Background Check and Drug Testing Information:**

CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as “CDM Smith”) reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.

**Pay Range Minimum:**

$119,829

**Pay Range Maximum:**

$209,726

**Additional Compensation:**

All bonuses at CDM Smith are discretionary and may or may not apply to this position.

**Work Location Options:**

Hybrid Work Options may be considered for successful candidate.

**Driver's License Requirements:**

An appropriate and valid driver's license is required.

**Massachusetts Applicants:**

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

**42156BR**

**Requisition ID:**

42156BR

**Business Unit:**

TSU

**Job Description:**

CDM Smith is seeking an experienced Hydrogeologist, Geologist, or Environmental Engineer / Technical Expert to join our Remediation practice in a national capacity. The individual will contribute to advancing the remedial investigation discipline by ensuring the effective application of technology, fostering growth within our technical capabilities, supporting staff development, pre-positioning the firm for new opportunities, and enhancing CDM Smith's market distinction to support sales growth and client and staff retention.

The successful candidate will bring extensive experience in remedial investigations under CERCLA, RCRA, TSCA, and relevant state regulations. Experience in requisite models and data analytics, including high-resolution site characterization (HRSC), environmental sequence stratigraphy (ESS), and hydrogeologic site characterization to build robust conceptual site models (CSMs) for remediation decision-making is required. Expertise in PFAS characterization, familiarity with evolving regulatory frameworks, and challenges with emerging contaminants is desired. Understanding and experience with the design and implementation of remedial technologies for groundwater, sediments, and soil are essential. The role also supports CDM Smith’s marketing and business development efforts in innovative site characterization and remediation solutions. The ideal candidate demonstrates a strong record of conference presentations and publications. The preferred candidate demonstrates strong leadership skills as a task leader or manager and has a clear commitment to professional growth.

As a member of our team, you would contribute to CDM Smith's mission by:

• Supporting site remediation assessments and feasibility studies, emphasizing the appropriate application of technology and advancing our technical capabilities within the discipline.

• Evaluating conventional and emerging remedial investigation technologies to identify optimal solutions for characterization of a broad spectrum of industrial, commercial, and Superfund sites.

• Collaborating with local, national, and international technical teams on site characterization for organic, inorganic, or radioactive contaminants, including PFAS and other emerging contaminants of concern.

• Conducting and guiding studies that assess and document contaminant distribution, fate, and transport for designated contaminants of concern.

• Contributing to the technical sales, design, and implementation of remedial investigations addressing various contaminants such as VOCs, SVOCs, metals/inorganics, PCBs, and PFAS.

• Identifying investigation requirements for emerging contaminants

• Working closely with the sales team to develop strategic approaches and proactively position CDM Smith to win projects with both new and existing clients. This involves aligning technical expertise with client needs and participating in pursuit planning to strengthen our competitive edge.

• Developing and reviewing site characterization strategies and budgets for technical proposals.

• Preparing comprehensive CSMs through narrative, graphic, and quantitative methods and models, including using advanced analytics tools.

• Creating effective 3-D visualizations of CSMs.

• Compiling and curating relevant technical information, reference materials, and go-byes for inclusion in CDM Smith’s Technical Knowledge Portal.

• Facilitating knowledge transfer among staff via informative Remedial Investigation Discipline Calls.

• Delivering technical presentations at conferences and to external client webinars.

• Actively engaging in mentoring and the Technical Specialist Development Program.

• Supporting marketing and business development initiatives related to site characterization.

• Ensuring compliance with firm policies and required practices across all project work.

• Acquiring proficiency in task and project management methodologies and the CDM Smith management system.

**Job Title:**

Remedial Investigations Discipline Leader

**Group:**

ESO

**Employment Type:**

Regular

**Minimum Qualifications:**

Bachelor's degree. 12 years of related experience. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. Equivalent additional directly related experience will be considered in lieu of a degree.

**Preferred Qualifications:**

• Environmental Expertise: Bachelor’s degree in Hydrogeology, environmental, chemical, or engineering, science or related discipline.

• Professional engineering (PE) license or registration as a Licensed Professional Geologist or professional scientist registration/certification

• Master’s degree or PhD in science or related discipline.

• Knowledge and use of advanced data analytics tools, programming and software

• Self-starter

• Motivated mentor

• Effective team leader

**EEO Statement:**

We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.

**Why CDM Smith?:**

Check out this video and find out why our team loves to work here! (https://www.cdmsmith.com/en/Video/Meet-CDM-Smith)

**Join Us! CDM Smith – where amazing career journeys unfold.**

Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it’s a priority that the company takes good care of you and your family.

Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.

**Job Site Location:**

United States - Nationwide

**Agency Disclaimer:**

All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.

**Amount of Travel Required:**

20%

**Assignment Category:**

Fulltime-Regular

**Visa Sponsorship Available:**

No - We will not support sponsorship, i.e. H-1B or TN Visas for this position

**Skills and Abilities:**

• Expert knowledge of engineer principles of design.

• Expert knowledge of Microsoft business software (Excel, Word, etc.).

• Excellent verbal and written communications skills.

• Expert knowledge of federal, state and local regulations.

**Background Check and Drug Testing Information:**

CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as “CDM Smith”) reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.

**Pay Range Minimum:**

$119,829

**Pay Range Maximum:**

$209,726

**Additional Compensation:**

All bonuses at CDM Smith are discretionary and may or may not apply to this position.

**Work Location Options:**

Hybrid Work Options may be considered for successful candidate.

**Driver's License Requirements:**

An appropriate and valid driver's license is required.

**Massachusetts Applicants:**

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

**42156BR**

**Requisition ID:**

42156BR

**Business Unit:**

TSU

**Job Description:**

CDM Smith is seeking an experienced Hydrogeologist, Geologist, or Environmental Engineer / Technical Expert to join our Remediation practice in a national capacity. The individual will contribute to advancing the remedial investigation discipline by ensuring the effective application of technology, fostering growth within our technical capabilities, supporting staff development, pre-positioning the firm for new opportunities, and enhancing CDM Smith's market distinction to support sales growth and client and staff retention.

The successful candidate will bring extensive experience in remedial investigations under CERCLA, RCRA, TSCA, and relevant state regulations. Experience in requisite models and data analytics, including high-resolution site characterization (HRSC), environmental sequence stratigraphy (ESS), and hydrogeologic site characterization to build robust conceptual site models (CSMs) for remediation decision-making is required. Expertise in PFAS characterization, familiarity with evolving regulatory frameworks, and challenges with emerging contaminants is desired. Understanding and experience with the design and implementation of remedial technologies for groundwater, sediments, and soil are essential. The role also supports CDM Smith’s marketing and business development efforts in innovative site characterization and remediation solutions. The ideal candidate demonstrates a strong record of conference presentations and publications. The preferred candidate demonstrates strong leadership skills as a task leader or manager and has a clear commitment to professional growth.

As a member of our team, you would contribute to CDM Smith's mission by:

• Supporting site remediation assessments and feasibility studies, emphasizing the appropriate application of technology and advancing our technical capabilities within the discipline.

• Evaluating conventional and emerging remedial investigation technologies to identify optimal solutions for characterization of a broad spectrum of industrial, commercial, and Superfund sites.

• Collaborating with local, national, and international technical teams on site characterization for organic, inorganic, or radioactive contaminants, including PFAS and other emerging contaminants of concern.

• Conducting and guiding studies that assess and document contaminant distribution, fate, and transport for designated contaminants of concern.

• Contributing to the technical sales, design, and implementation of remedial investigations addressing various contaminants such as VOCs, SVOCs, metals/inorganics, PCBs, and PFAS.

• Identifying investigation requirements for emerging contaminants

• Working closely with the sales team to develop strategic approaches and proactively position CDM Smith to win projects with both new and existing clients. This involves aligning technical expertise with client needs and participating in pursuit planning to strengthen our competitive edge.

• Developing and reviewing site characterization strategies and budgets for technical proposals.

• Preparing comprehensive CSMs through narrative, graphic, and quantitative methods and models, including using advanced analytics tools.

• Creating effective 3-D visualizations of CSMs.

• Compiling and curating relevant technical information, reference materials, and go-byes for inclusion in CDM Smith’s Technical Knowledge Portal.

• Facilitating knowledge transfer among staff via informative Remedial Investigation Discipline Calls.

• Delivering technical presentations at conferences and to external client webinars.

• Actively engaging in mentoring and the Technical Specialist Development Program.

• Supporting marketing and business development initiatives related to site characterization.

• Ensuring compliance with firm policies and required practices across all project work.

• Acquiring proficiency in task and project management methodologies and the CDM Smith management system.

**Job Title:**

Remedial Investigations Discipline Leader

**Group:**

ESO

**Employment Type:**

Regular

**Minimum Qualifications:**

Bachelor's degree. 12 years of related experience. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. Equivalent additional directly related experience will be considered in lieu of a degree.

**Preferred Qualifications:**

• Environmental Expertise: Bachelor’s degree in Hydrogeology, environmental, chemical, or engineering, science or related discipline.

• Professional engineering (PE) license or registration as a Licensed Professional Geologist or professional scientist registration/certification

• Master’s degree or PhD in science or related discipline.

• Knowledge and use of advanced data analytics tools, programming and software

• Self-starter

• Motivated mentor

• Effective team leader

**EEO Statement:**

We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.

**Why CDM Smith?:**

Check out this video and find out why our team loves to work here! (https://www.cdmsmith.com/en/Video/Meet-CDM-Smith)

**Join Us! CDM Smith – where amazing career journeys unfold.**

Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it’s a priority that the company takes good care of you and your family.

Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.

**Job Site Location:**

United States - Nationwide

**Agency Disclaimer:**

All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.

**Amount of Travel Required:**

20%

**Assignment Category:**

Fulltime-Regular

**Visa Sponsorship Available:**

No - We will not support sponsorship, i.e. H-1B or TN Visas for this position

**Skills and Abilities:**

• Expert knowledge of engineer principles of design.

• Expert knowledge of Microsoft business software (Excel, Word, etc.).

• Excellent verbal and written communications skills.

• Expert knowledge of federal, state and local regulations.

**Background Check and Drug Testing Information:**

CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as “CDM Smith”) reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.

**Pay Range Minimum:**

$119,829

**Pay Range Maximum:**

$209,726

**Additional Compensation:**

All bonuses at CDM Smith are discretionary and may or may not apply to this position.

**Work Location Options:**

Hybrid Work Options may be considered for successful candidate.

**Driver's License Requirements:**

An appropriate and valid driver's license is required.

**Massachusetts Applicants:**

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

**42156BR**

**Requisition ID:**

42156BR

**Business Unit:**

TSU

**Job Description:**

CDM Smith is seeking an experienced Hydrogeologist, Geologist, or Environmental Engineer / Technical Expert to join our Remediation practice in a national capacity. The individual will contribute to advancing the remedial investigation discipline by ensuring the effective application of technology, fostering growth within our technical capabilities, supporting staff development, pre-positioning the firm for new opportunities, and enhancing CDM Smith's market distinction to support sales growth and client and staff retention.

The successful candidate will bring extensive experience in remedial investigations under CERCLA, RCRA, TSCA, and relevant state regulations. Experience in requisite models and data analytics, including high-resolution site characterization (HRSC), environmental sequence stratigraphy (ESS), and hydrogeologic site characterization to build robust conceptual site models (CSMs) for remediation decision-making is required. Expertise in PFAS characterization, familiarity with evolving regulatory frameworks, and challenges with emerging contaminants is desired. Understanding and experience with the design and implementation of remedial technologies for groundwater, sediments, and soil are essential. The role also supports CDM Smith’s marketing and business development efforts in innovative site characterization and remediation solutions. The ideal candidate demonstrates a strong record of conference presentations and publications. The preferred candidate demonstrates strong leadership skills as a task leader or manager and has a clear commitment to professional growth.

As a member of our team, you would contribute to CDM Smith's mission by:

• Supporting site remediation assessments and feasibility studies, emphasizing the appropriate application of technology and advancing our technical capabilities within the discipline.

• Evaluating conventional and emerging remedial investigation technologies to identify optimal solutions for characterization of a broad spectrum of industrial, commercial, and Superfund sites.

• Collaborating with local, national, and international technical teams on site characterization for organic, inorganic, or radioactive contaminants, including PFAS and other emerging contaminants of concern.

• Conducting and guiding studies that assess and document contaminant distribution, fate, and transport for designated contaminants of concern.

• Contributing to the technical sales, design, and implementation of remedial investigations addressing various contaminants such as VOCs, SVOCs, metals/inorganics, PCBs, and PFAS.

• Identifying investigation requirements for emerging contaminants

• Working closely with the sales team to develop strategic approaches and proactively position CDM Smith to win projects with both new and existing clients. This involves aligning technical expertise with client needs and participating in pursuit planning to strengthen our competitive edge.

• Developing and reviewing site characterization strategies and budgets for technical proposals.

• Preparing comprehensive CSMs through narrative, graphic, and quantitative methods and models, including using advanced analytics tools.

• Creating effective 3-D visualizations of CSMs.

• Compiling and curating relevant technical information, reference materials, and go-byes for inclusion in CDM Smith’s Technical Knowledge Portal.

• Facilitating knowledge transfer among staff via informative Remedial Investigation Discipline Calls.

• Delivering technical presentations at conferences and to external client webinars.

• Actively engaging in mentoring and the Technical Specialist Development Program.

• Supporting marketing and business development initiatives related to site characterization.

• Ensuring compliance with firm policies and required practices across all project work.

• Acquiring proficiency in task and project management methodologies and the CDM Smith management system.

**Job Title:**

Remedial Investigations Discipline Leader

**Group:**

ESO

**Employment Type:**

Regular

**Minimum Qualifications:**

Bachelor's degree. 12 years of related experience. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. Equivalent additional directly related experience will be considered in lieu of a degree.

**Preferred Qualifications:**

• Environmental Expertise: Bachelor’s degree in Hydrogeology, environmental, chemical, or engineering, science or related discipline.

• Professional engineering (PE) license or registration as a Licensed Professional Geologist or professional scientist registration/certification

• Master’s degree or PhD in science or related discipline.

• Knowledge and use of advanced data analytics tools, programming and software

• Self-starter

• Motivated mentor

• Effective team leader

**EEO Statement:**

We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.

**Why CDM Smith?:**

Check out this video and find out why our team loves to work here! (https://www.cdmsmith.com/en/Video/Meet-CDM-Smith)

**Join Us! CDM Smith – where amazing career journeys unfold.**

Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it’s a priority that the company takes good care of you and your family.

Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.

**Job Site Location:**

United States - Nationwide

**Agency Disclaimer:**

All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.

**Amount of Travel Required:**

20%

**Assignment Category:**

Fulltime-Regular

**Visa Sponsorship Available:**

No - We will not support sponsorship, i.e. H-1B or TN Visas for this position

**Skills and Abilities:**

• Expert knowledge of engineer principles of design.

• Expert knowledge of Microsoft business software (Excel, Word, etc.).

• Excellent verbal and written communications skills.

• Expert knowledge of federal, state and local regulations.

**Background Check and Drug Testing Information:**

CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as “CDM Smith”) reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.

**Pay Range Minimum:**

$119,829

**Pay Range Maximum:**

$209,726

**Additional Compensation:**

All bonuses at CDM Smith are discretionary and may or may not apply to this position.

**Work Location Options:**

Hybrid Work Options may be considered for successful candidate.

**Driver's License Requirements:**

An appropriate and valid driver's license is required.

**Massachusetts Applicants:**

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

**42156BR**

**Requisition ID:**

42156BR

**Business Unit:**

TSU

**Job Description:**

CDM Smith is seeking an experienced Hydrogeologist, Geologist, or Environmental Engineer / Technical Expert to join our Remediation practice in a national capacity. The individual will contribute to advancing the remedial investigation discipline by ensuring the effective application of technology, fostering growth within our technical capabilities, supporting staff development, pre-positioning the firm for new opportunities, and enhancing CDM Smith's market distinction to support sales growth and client and staff retention.

The successful candidate will bring extensive experience in remedial investigations under CERCLA, RCRA, TSCA, and relevant state regulations. Experience in requisite models and data analytics, including high-resolution site characterization (HRSC), environmental sequence stratigraphy (ESS), and hydrogeologic site characterization to build robust conceptual site models (CSMs) for remediation decision-making is required. Expertise in PFAS characterization, familiarity with evolving regulatory frameworks, and challenges with emerging contaminants is desired. Understanding and experience with the design and implementation of remedial technologies for groundwater, sediments, and soil are essential. The role also supports CDM Smith’s marketing and business development efforts in innovative site characterization and remediation solutions. The ideal candidate demonstrates a strong record of conference presentations and publications. The preferred candidate demonstrates strong leadership skills as a task leader or manager and has a clear commitment to professional growth.

As a member of our team, you would contribute to CDM Smith's mission by:

• Supporting site remediation assessments and feasibility studies, emphasizing the appropriate application of technology and advancing our technical capabilities within the discipline.

• Evaluating conventional and emerging remedial investigation technologies to identify optimal solutions for characterization of a broad spectrum of industrial, commercial, and Superfund sites.

• Collaborating with local, national, and international technical teams on site characterization for organic, inorganic, or radioactive contaminants, including PFAS and other emerging contaminants of concern.

• Conducting and guiding studies that assess and document contaminant distribution, fate, and transport for designated contaminants of concern.

• Contributing to the technical sales, design, and implementation of remedial investigations addressing various contaminants such as VOCs, SVOCs, metals/inorganics, PCBs, and PFAS.

• Identifying investigation requirements for emerging contaminants

• Working closely with the sales team to develop strategic approaches and proactively position CDM Smith to win projects with both new and existing clients. This involves aligning technical expertise with client needs and participating in pursuit planning to strengthen our competitive edge.

• Developing and reviewing site characterization strategies and budgets for technical proposals.

• Preparing comprehensive CSMs through narrative, graphic, and quantitative methods and models, including using advanced analytics tools.

• Creating effective 3-D visualizations of CSMs.

• Compiling and curating relevant technical information, reference materials, and go-byes for inclusion in CDM Smith’s Technical Knowledge Portal.

• Facilitating knowledge transfer among staff via informative Remedial Investigation Discipline Calls.

• Delivering technical presentations at conferences and to external client webinars.

• Actively engaging in mentoring and the Technical Specialist Development Program.

• Supporting marketing and business development initiatives related to site characterization.

• Ensuring compliance with firm policies and required practices across all project work.

• Acquiring proficiency in task and project management methodologies and the CDM Smith management system.

**Job Title:**

Remedial Investigations Discipline Leader

**Group:**

ESO

**Employment Type:**

Regular

**Minimum Qualifications:**

Bachelor's degree. 12 years of related experience. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. Equivalent additional directly related experience will be considered in lieu of a degree.

**Preferred Qualifications:**

• Environmental Expertise: Bachelor’s degree in Hydrogeology, environmental, chemical, or engineering, science or related discipline.

• Professional engineering (PE) license or registration as a Licensed Professional Geologist or professional scientist registration/certification

• Master’s degree or PhD in science or related discipline.

• Knowledge and use of advanced data analytics tools, programming and software

• Self-starter

• Motivated mentor

• Effective team leader

**EEO Statement:**

We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.

**Why CDM Smith?:**

Check out this video and find out why our team loves to work here! (https://www.cdmsmith.com/en/Video/Meet-CDM-Smith)

**Join Us! CDM Smith – where amazing career journeys unfold.**

Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it’s a priority that the company takes good care of you and your family.

Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.

**Job Site Location:**

United States - Nationwide

**Agency Disclaimer:**

All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.

**Amount of Travel Required:**

20%

**Assignment Category:**

Fulltime-Regular

**Visa Sponsorship Available:**

No - We will not support sponsorship, i.e. H-1B or TN Visas for this position

**Skills and Abilities:**

• Expert knowledge of engineer principles of design.

• Expert knowledge of Microsoft business software (Excel, Word, etc.).

• Excellent verbal and written communications skills.

• Expert knowledge of federal, state and local regulations.

**Background Check and Drug Testing Information:**

CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as “CDM Smith”) reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.

**Pay Range Minimum:**

$119,829

**Pay Range Maximum:**

$209,726

**Additional Compensation:**

All bonuses at CDM Smith are discretionary and may or may not apply to this position.

**Work Location Options:**

Hybrid Work Options may be considered for successful candidate.

**Driver's License Requirements:**

An appropriate and valid driver's license is required.

**Massachusetts Applicants:**

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

**Description**

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Fraud, Credit Bust Out (CBO), Banking Product & Payments Risk Organization is a global team of risk officers, data scientists, and product managers that are building innovative solutions and capabilities to manage external fraud and payment risk across AMEX’s card and banking portfolios.

We are looking for a **Manager** **to join the** **Fraud – Card** **Business** **O** **perations** **team** , which will oversee how the Global fraud team meets expectations outlined in the enterprise-wide policies and governance requirements for operational and fraud risk management. The team will be responsible for executing new programs that govern, monitor and improve the Fraud and Banking group’s extensive risk control inventory, creating and maintaining Fraud and Banking RCSAs, producing Risk Assessments, and managing fraud product losses against Enterprise Fraud Risk appetite.

**Key Responsibilities:**

+ Assist in administrative support to the RCSA program through process mapping, risk and control identification, assessment, and annual review

+ Track portfolio performance against the risk appetite framework by calculating prescribed metrics and escalating breaches when appropriate, document root cause analysis and remediation plans

+ Support timely updates of documentation and operational controls as new customer features & fraud capabilities are introduced

+ Participate in ongoing victim fraud risk assessment by executing on assessment methodology

+ Conduct controls testing in accordance with Internal Controls Policy

+ Lead victim fraud events analysis with operational risk lens and partner with functional experts to identify and remediate gaps

+ Support multiple compliance and regulatory programs, such as AML/BSA SARs referrals, elder fraud abuse detection, scams detection, etc.

+ Partner with functional experts and participate in evidence collection and explanatory responses to exams, audits, and any ad hoc governance requests

+ Track and identify issues and fraud events as outlined by the Issues and Events Policy

**Required Qualifications:**

+ 3 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities

+ Strong project management, communication, and interpersonal skills

+ Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards

+ Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate Victim fraud risk scenarios effectively

+ Ability to navigate through ambiguous problems and be creative

+ High degree of organization, individual initiative and personal accountability

+ Excellent communication skills with the ability to engage, influence and inspire partners to drive collaboration and alignment

+ Positive “roll-up your sleeves” attitude, a proactive mentality, and a passion to win required

**Preferred Qualifications:**

+ Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

+ GSIB Operational Risk or RCSA program experience

+ Prior fraud risk experience

+ Understanding of critical operational risk management lifecycle activities

+ Experience managing operational risk events

+ Experience with risk control design, testing, and effectiveness and operational monitoring

**Qualifications**

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

**Job:** Risk

**Primary Location:** US-New York-New York

**Other Locations:** US-Arizona-Phoenix

**Schedule** Full-time

**Req ID:** 25013355

The mission of the Global Security (GS) team is the protection of the firm's people and assets, ensuring the safety and soundness of JPMorgan Chase's business operations throughout the world. GS works to minimize disruption and threats that undermine our businesses' ability to serve our customers by staying in front of external and internal risks, screening all new employees, protecting our franchises when needed with thorough investigations, ensuring the safety of business travelers, and working to keep our businesses open during extraordinary situations from weather disruptions to local protests.

As a Global Security - Vulnerable Adult Investigations Manager within the Global Security team, you will be responsible for supervising and directing the activities of a team of investigators and performing investigations of elder/vulnerable adult financial exploitation. Your focus will be on root cause analysis, quantifying risk, and ensuring compliance with the GS Vulnerable Adult Investigations Procedure. You will communicate your findings to management, prompting them to initiate system, process, and procedural changes to address identified areas of concern.

**Job responsibilities:**

+ Manages the investigation process with a focus on gathering evidence for elder/ vulnerable adult investigations while ensuring compliance with regulatory requirements as well as internal policies and procedures.

+ Maintains team compliance and collaboration with referrals to applicable Adult Protective Service (APS) agencies and/or state regulators.

+ Works closely with Risk and other key Line of Business (LOB) personnel to analyze controls based on investigation findings and recommend enhancements/remediation when deficiencies or opportunities are identified..

+ Works closely with Americans with Disabilities Act (ADA) Compliance, ADA

+ Works effectively with JPMC's technology support teams to discover how frauds occur through a deep understanding of JPMC systems and the processes that support them.

+ Maintains strong liaison and working relationships with all federal, state and local law enforcement and regulatory agencies, including international enforcement agencies.

+ Manages incorporating feedback from Investigators to identify credible, actionable intelligence.

**Required qualifications, capabilities, and skills:**

+ Bachelor's degree in Criminal Justice, Business, related field or work experience

+ 10+ years of experience in financial fraud investigations or related law enforcement

+ Advanced understanding of fraud and risk, working with internal management, and acting as a liaison with the law enforcement community at the local, state, federal, and international levels

+ Ability to manage staff and/or work remotely as the business model has the team spread across diverse geographies

+ Ability to coordinate, work with and gain the trust of business stakeholders, technical resources, and third-party vendors

+ Able to articulate sophisticated fact patterns to non-technical line of business risk partners and memorialize investigations into regular reporting requirements

+ Excellent written and verbal communication skills are required

**Preferred qualifications, capabilities, and skills:**

+ Industry recognized certifications such as CFE, PCI, etc. are preferred

+ Court room testimony experience

+ JD or MBA preferred

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Description

We are looking for a motivated, data savvy investigations manager to initiate and support high scale customer return fraud & abuse investigations, as well as drive loss avoidance initiatives in alignment with organizational goals. The ideal candidate should be passionate about protecting Amazon's people, product, and data by developing a comprehensive understanding of the drivers of complex fraud schemes, and possess the ability to conduct large scale deep dives to develop insights about emerging schemes used to conduct abuse on our eCommerce platform. Additionally, the candidate should demonstrate strong analytical skills to detect patterns of potential return fraud and abuse from multiple datasets.

Key job responsibilities

- Deep dive data from multiple streams to identify cases involving large scale return fraud and abuse

- Leverage SQL to conduct further data mining and risk analyses of complex data sets to identify trends that deviate from normal customer return behavior

- Organize comprehensive and accurate case documents and data packets for use in Legal and Law enforcement referrals

- Provide analytically derived solutions to mitigate current and emerging return fraud and abuse schemes

- Communicate program issues, mitigation opportunities and recommended solutions in a concise and professional manner to all levels of leadership

- Collaborate with various stakeholders to enhance existing reporting mechanisms and develop new ones

A day in the life

- Identify egregious patterns of return fraud/abuse and collaborate with various partner teams accordingly to build case scope

- Efficiently construct comprehensive case referrals for presentment to internal and external partners including Amazon Legal & Law enforcement

- Provide on-site and/or remote training (some travel may be required) to S&LP field partners pertaining to our team’s role/scope, common abuse schemes, how we collaborate with the field to drive mitigation efforts, current/future initiatives, etc.

- Provide case/project updates as needed to partner teams

- Consistently demonstrate a ‘Bias for Action’ & ‘Think Big’ mentality through continuous exploratory research to identify how we can further our Investigative reach

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

If you are not sure that every qualification listed describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

The AMER Investigations eCommerce team is comprised of experts operating in various domains including customer return fraud/abuse, seller/vendor fraud and stolen goods investigations. The Customer Fraud team in particular pursues investigative matters of internal and external customer return fraud and abuse, as well as loss mitigation efforts, for the North American Marketplace.

Basic Qualifications

- 6+ years of compliance, audit or risk management experience

- Knowledge of Microsoft Office products and applications at an advanced level

- Bachelor's degree or equivalent

- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship

- Experience developing and implementing of standards, policies and programs or equivalent

- Knowledge of data mining & analysis with tools such as SQL or similar

Preferred Qualifications

- Project Management Professional (PMP) or equivalent certification

- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent

- Bachelor’s Degree in Criminal Justice or related field

- Certified Fraud Examiner or similar certification

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

**The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.**

IF YOU CARE, THERE’S A PLACE FOR YOU HERE

EFI Global is a full-service engineering, fire investigation, environmental, health and safety, and specialty consulting services firm serving a variety of industries in both the public and private sectors. Over the last four decades, we have grown from a boutique firm specializing in handling insurance fraud and arson cases and providing expert witness testimony, into a recognized global leader in engineering failure analysis, origin-and-cause investigations, environmental consulting, laboratory testing and specialty consulting. Our forensic investigation, engineering and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts®. Each of our more than 700 professional engineers, fire investigators, architects and scientists was selected for their technical proficiency, in-depth industry knowledge and commitment to professional integrity. Together, our diverse backgrounds and collective insights empower clients to make better-informed business decisions. EFI’s combination of global solutions and local expertise has earned the firm a reputation for delivering timely responses that consistently meet our clients’ expectations—anytime, anywhere. Click here to learn more about EFI Global.

**PRIMARY PURPOSE** **:** **To investigate fire events to determine origin, cause, and responsibility in accordance with assignments from clients or assigned legal counsel.**

**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**

**Accepts assignments from customers for investigation of losses or claims and pursues investigation in accordance with the specific needs of the assignment.**

**Determines the origin and cause of the loss/claim under investigation and identifies any potential third-party responsibility for subrogation potential.**

**Maintains required reporting commitments to client in accordance with EFI’s standard procedures.**

**Promotes and markets utilization of EFI services in the insurance industry and within assigned territory**

**Serves as a liaison between the insurance industry and law enforcement/fire service personnel.**

**Investigates losses/claims with illegal, fraudulent or subrogation aspects in accordance with assignment from client or assigned attorney representing insurer.**

**Identifies and interviews all witnesses or involved persons who may possess information or knowledge pertaining to incident under investigation: motive, opportunity or any other information or evidence that may assist in concluding a factual and complete investigation.**

**Develops necessary knowledge and expertise required to conduct thorough inspection of available public records including land deeds, mortgages, liens, suits, judgments, marriage and divorce records, etc.**

**Maintains up-to-date information in regard to existing laws pertaining to rights of privacy and availability of public records to assure that all investigations are conducted in a completely legal and ethical manner.**

**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**

**Performs other duties as assigned.**

**Travels as required.**

**QUALIFICATIONS**

**Education & Licensing**

**Bachelor's degree from an accredited college or university preferred.**

**Must meet minimum certification of NAFI-CFEI certification.**

**IAAI-CFI Certification is preferred**

**Experience**

**Three (3) years of experience or equivalent combination of education and experience required.**

**Skills & Knowledge**

**Good oral and written communication**

**PC literate, including Microsoft Office products**

**Strong organizational and time management skills**

**Strong interpersonal skills**

**Good analytical and interpretive skills**

**Strong investigative skills**

**Attention to detail and accuracy**

**Ability to work independently or in a team environment**

**Ability to meet or exceed Performance Competencies**

**WORK ENVIRONMENT**

**When applicable and appropriate, consideration will be given to reasonable accommodations.**

**Mental** **: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines**

**Physical** **:**

**Must be able to stand and/or walk for long periods of time.**

**Must be able to kneel, squat or bend.**

**Must be able to work outdoors in hot and/or cold weather conditions.**

**Have the ability to climb, crawl, stoop, kneel, reaching/working overhead,**

**Be able lift/carry up to 50 pounds**

**Be able to push/pull up to 100 pounds.**

**Be able to drive up to 4 hours per day.**

**Auditory/Visual** **: Hearing, vision and talking**

**​** **NEXT STEPS**

**If your application is selected to advance to the next round, you will receive an e-mail notification or phone call from a recruiter to schedule an initial call.**

\#LI-SC2

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace

Our business is founded on people with the best technical skills and outstanding industry knowledge and we strive to employ and retain exceptional talent. EFI Global is an equal opportunity employer welcoming applications from all qualified persons.

If you are interested in working for us, please visit our job board.