Geographic Information Systems Technologists and Technicians

IT Support Analyst, Intermediate, Classroom Support

Location: Information Tech Services

Regular/Temporary: Regular

Job ID: 608323

Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

https://nau.edu/president/strategic-plan/

Special Information

• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
• This position is posted as IT Support Analyst, Intermediate, Classroom Support, which is a working title. The NAU system title for this position is IT Support Analyst, Intermediate.

Job Description

This Classroom Support position provides top tier customer service for the faculty and staff in NAU learning environments, including multimedia audio visual equipment in learning spaces, second level technical support for PC's (Windows and Mac), mobile devices, desktop applications, and desktop-related server software. This role is essential to maintaining classroom technology function to facilitate effective teaching and learning.

Technical Support - 60%

• Provide second-tier support for NAU end users, including classroom A/V support, public lab computing support, desktop application support, and desktop networking support.
• Respond to inquiries regarding campus information technology systems support policies.
• Implement and maintain end-to-end A/V systems in NAU learning environments, including processors, navigation panels, projection and display systems, audio reinforcement, and ADA-compliant devices.
• Support A/V conferencing equipment.
• Collaborate with IT professionals across campus to resolve issues.
• Perform emergency and preventative maintenance for classroom technologies, including A/V systems, Windows/Mac platforms, and collaborative technologies.
• Process support tickets in accordance with established departmental standards.

Collaboration and Teamwork - 15%

• Collaborates closely with team members to deliver exceptional service to the campus community and ensure successful project completion.
• Facilitates effective communication among various support teams.
• Works directly with IT Professionals across campus to resolve issues.
• Works directly with vendors to resolve problems with products and services.
• Serves in a consulting capacity to campus computer users and support personnel regarding software problems or malfunctions, and recommended solutions.
• Communicates and collaborates with system architects to ensure that systems are functional, and that system issues are addressed in a timely manner.

Documentation and Communication - 10%

• Updates university IT systems support information and data to ensure access to accurate and timely information.
• Works directly with vendors to resolve problems with products and services.
• Create documentation for the Classroom Support/ITS Internal knowledgebases.
• Assists in the oversight of software deployment and licensure to ensure compliance.

Industry Knowledge and Technical Skills - 10%

• Understand and apply knowledge of appropriate handling of university information technology support information.
• Assist in evaluating new end-user computing packages and equipment, as well as in their implementation and testing.
• Help ensure software license compliance on NAU computers.
• Maintain functional expertise across all relevant operating systems, hardware, software, and other job-related technologies.
• Continue advancing knowledge of AV industry, including but not limited to QSC and Crestron.

Other - 5%

• Other duties as assigned.
• On-call duties may be required for this position.

Minimum Qualifications

• Associate or bachelor's degree in computer science or related field.
• 2-4 years of relevant experience.
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

• Certified Technology Specialist (CTS) certification.
• Experience supporting instructional and audiovisual technologies in an academic environment.
• Experience providing technical support for both Windows and Macintosh platforms.
• Experience using remote support tools for cross-platform computing and A/V environments.
• Experience consulting with, training, advising, and developing advanced solutions for end-users in a mixed platform environment.
• Experience in providing the highest level of customer service.

Knowledge, Skills, & Abilities

• Knowledge of Crestron A/V systems, including product architecture, Crestron Toolbox, SIMPL programming, and Crestron Fusion.
• Knowledge of Q-SYS A/V systems, including product architecture, LUA programming, and Q-SYS Reflect.
• Critical understanding of modern audiovisual environments, including the ability to troubleshoot a variety of AV components (Crestron, QSC, Shure, Sennheiser, Lumens, Vaddio, etc).
• Advanced knowledge of computer operating procedures and techniques, especially in teaching and learning environments.
• Strong organizational skills and the ability to prioritize and manage several projects and tasks simultaneously.
• Analyzes complex situations and anticipates issues.
• Must be able to apply creative and critical thinking to the work environment during high-demand, fast-paced stressful times.
• Skill in coordinating activities, evaluating data, and establishing priorities.
• Advanced knowledge of application, networking, and system software for higher education.
• Advanced knowledge of tools, processes, and policies of NAU information technology systems support services.
• Knowledge of university IT services and maintenance methods and processes.
• Excellent communication skills, both written and verbal; excellent listening skills.
• Demonstrates strong problem solving, organizational, and analytical capabilities.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Salary range begins at $58,882. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

Benefits

This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the https://in.nau.edu/Human-Resources/Benefits/. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees arehttps://in.nau.edu/human-resources/benefits/ on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. https://in.nau.edu/human-resources/orientation/ includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

May 5, 2025 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the https://in.nau.edu/human-resources/or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, http://DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

https://in.nau.edu/Human-Resources/Posters-Required-by-Law/

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit https://apptrkr.com/6127091

Copyright ©2025 Jobelephant.com Inc. All rights reserved.

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jeid-fd6a196b5073ca4e9ec18b0908d24432

Manager, IT Desktop Support

Location: Information Tech Services

Regular/Temporary: Regular

Job ID: 608336

Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

https://nau.edu/president/strategic-plan/

Special Information

• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
• The start date for this position will be between 6/1/25 and 7/1/25.

Job Description

This position is responsible for the oversight of the Desktop Support team with Northern Arizona University Information Technology Services Department on the Flagstaff campus. The IT Manager of Desktop Support is responsible for managing daily operations and functionality of end point devices, representing the team to other stakeholders and helping to ensure that ITS Desktop Support is constantly improving. As part of strategic planning, the IT Manager collaborates with vendors and the Director of IT Support to ensure that resources align with university allowances and priorities. The IT Manager focuses on enhancing skill levels and communication within the team. By fostering growth and development, they contribute to providing exceptional customer service to the NAU Campus Community.

Leadership and Supervision - 50%

• Lead, motivate, and provide supervision to the Flagstaff Campus Desktop Support team.
• Manage the performance of the Desktop Support team and provide support to our NAU Customers to ensure that service levels are achieved.
• Ensure that customer expectations are met or exceeded.
• Contributes to the strategic planning process as a strategic member of the extended management team.
• Serve as the liaison between faculty and staff with ITS and external stakeholders to develop new relationships and enhance existing relationships with the intent of building and enhancing IT partnerships.
• Network with colleagues through professional organizations, meetings with key stakeholders and outreach initiatives to ensure NAU's IT services and needs are met.
• Monitor multiple projects including planning and implementing new computer equipment, sites and services; interview and consult with customers; create design plan and specifications; coordinate activity with other departments, units or vendors; set schedule, monitor and evaluate progress and success or failure of project.¿
• Responsible for the effective management and effective provision of second tier technical support.
• Monitor and balance workloads for technical support areas.
• Supervise, hire, train, and evaluate assigned staff.
• Work with employees to correct deficiencies, recommend and implement corrective action and discipline.

Operations Management - 15%

• Provide quality assurance in accordance with KPI's determined by educational industry standards (ie: Educause, ITSM)
• Follow up with customers to ensure customer satisfaction and to address customer complaints
• Demonstrated experience working with remote resources and providing support remotely.
• Represent ITS division among campus Edge units, including collaborating and liaison between other areas in ITS.
• Assist in coordinating the process for communicating outage/emergency activities to the ITS organization and the NAU Community.

Communications - 15%

• Ensures collaboration among IT systems support staff to reach a shared understanding of possible strategies and services that will help the university reach its goals.
• Coordinates and collaborates with all areas of NAU ITS to ensure that systems are properly implemented, tested and functional, and that system issues are addressed in a timely manner.
• Ensure successful implementation of programs, policies, procedures, and activities related to NAU's statewide community campus engagement outside the Flagstaff campus.

Reporting and Assessment - 15%

• Documents, tracks, and monitors incidents to ensure a high level of service and customer support.
• Creates and updates public and internal documentation and training materials, as well as internal team processes.
• Conduct research, write reports, summaries and/or recommendations and conduct technical and fiscal presentations regarding needs, goals and objectives.¿

Other - 5%

• Perform other duties as assigned.
• On-call duties required for this position.

Minimum Qualifications

• Bachelor's degree in related field; AND,
• 2-4 years of systems support experience; AND,
• 1-2 years of management or supervisory experience;
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

• Knowledge of issues in higher education customer support from both a user and a technical perspective.
• Working knowledge of Microsoft Office, Office365, and Microsoft's Cloud computing.
• Experience using web/video conferencing tools to present and conduct meetings and collaborative forums.
• Experience in employee supervision and administrative principles and practices.
• Experience in a service-oriented environment.
• Experience working independently in positions with significant judgment and decision-making responsibilities.
• Experience in developing processes and procedures that govern program implementation

Knowledge, Skills, & Abilities

• Experience managing and mentoring a large support team.
• Proven experience working in high demand, fast paced work environments.
• Must communicate effectively both verbally and in writing with a variety of audience types using different mechanisms including informal updates, formal presentations, and other analytical and technical documents.
• Proven Leadership skills with strong sense of ownership and urgency.
• Must be able to apply creative and critical thinking to the work environment during high demand fast paced stressful times.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Salary range begins at $89,551 Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

Benefits

This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the https://in.nau.edu/human-resources/benefits/. NAU is a tobacco and smoke-free campus. Service Professionals are hired on a contract basis, renewable each 6 months according to https://public.powerdms.com/ABOR/documents/1499270. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are https://in.nau.edu/human-resources/eligibility-enrollment/ on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of the pay period following election. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of the pay period following election.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. https://in.nau.edu/human-resources/orientation/ includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

May 5, 2025 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the https://in.nau.edu/human-resources/or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, http://DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

https://in.nau.edu/Human-Resources/Posters-Required-by-Law/

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit https://apptrkr.com/6124381

Copyright ©2025 Jobelephant.com Inc. All rights reserved.

https://www.jobelephant.com/

jeid-f284c2e2830f0d45a504fd9ef66d63aa

**Primary City/State:**

Phoenix, Arizona

**Department Name:**

Medical Educ Admin-Hosp

**Work Shift:**

Day

**Job Category:**

Administrative Services

Find your path in health care. We want to change the lives of those in our care – and the people who choose to take on this challenge. If you’re ready to change lives, we want to hear from you.

This position facilitates the operations of medical education and supports the activities required for accreditation, recruitment, and effective operation for the GI and Hepatology Fellowship Program. This position is responsible for organizing and documenting all medical education activities for an assigned program. Provides administrative support to program leadership, faculty, residents and department committees as assigned.

Duties vary day to day, month to month, throughout the year and include but are not limited to recruitment, onboarding, credentialing, student rotations, special events, and accreditation of the programs.

**Location** : Banner University Medical Center Phoenix 1111 E McDowell Rd. Phoenix, AZ 85006

**Schedule** : Monday-Friday 8-5pm

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.

POSITION SUMMARY

This position facilitates the operations of medical education and supports the activities required for accreditation, recruitment, and effective operation of the medical education program. This position is responsible for organizing and documenting all medical education activities for an assigned program(s). Provides administrative support to program leadership, faculty, residents and department committees as assigned.

CORE FUNCTIONS

1. Coordinates the operations of the residency and/or fellowship program including, but not limited to, activities of the medical education committee, timely completion of items requested of GME and ACGME, and monitoring work hours to ensure compliance with ACGME and program requirements.

2. Serves as the administrative liaison with external regulatory and compliance agencies. Maintains and updates policies and procedures in accordance with program, facility, and organizational policies and procedures, standard professional practices, guidelines and standards as specified by accrediting agencies and related local, state and federal laws and regulations.

3. Coordinates educational sessions to fulfill program requirements and is a liaison of requirements pertaining to medical records, risk, human resources, and occupational health.

4. Collects, assembles, and maintains required data for residency and/or fellowship databases. Gathers information to facilitate development of the program's fiscal budget and monitors monthly financial reports for variances.

5. Maintains knowledge of current accreditation and board requirements for medical students, residents, clerkships, and/or fellowships as required.

6. Participates in resident recruitment process and coordinates the application process. Ensures communication materials and web site are up-to-date. Reviews and processes all correspondence and applications and assists in scheduling interviews for potential Residents.

7. Develops and maintains effective working relationships with program directors, staff, faculty and residents/fellows. Serves as a resource to program directors, staff, faculty and residents/fellows. Ensures customer service needs are met. Answer incoming calls and emails in an efficient manner. Provide accurate answers and solutions to customers. Redirect customers to appropriate teams and/or departments as needed.

8. Internal contacts include physicians, administration, and employees. External customers include various medical education accreditation agencies and federal, state and local regulatory agencies for medical education.

MINIMUM QUALIFICATIONS

Must possess knowledge of medical education coordination as normally obtained through the completion of an associate’s degree in business, human relations, related field, or may commensurate with experience gained in a medical residency program or equivalent.

Requires three years of experience in related area. Must have excellent verbal and written communication skills and must have the ability to organize, prioritize, and multi-task in a fast-paced environment Requires strong research and organizational abilities. Must have the ability to guide and lead others. Requires demonstrated negotiation and persuasion skills.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

**EEO Statement:**

EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

**Privacy Policy:**

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability

**Description**

The Staff Geographic Information Systems (GIS) Strategist is responsible for consulting internal project teams on available GIS tools, technology and workflows and the implementation and execution of GIS on a variety of projects and industries. This position will create project workflows and collaborate with project leaders to fully leverage GIS tools and data in order to drive project efficiency and increased quality of end deliverables.

+ Develop GIS system configurations, maps and data sets for client teams.

+ Creates technical specifications, project approach, cost estimates and schedules.

+ Develop and recommend GIS mapping and data collection strategy.

+ Researches and proposes various software packages and information from various sources (MS Access databases, MS Excel spreadsheets and documents such as deeds, field notes etc.) to create GIS maps to support field personnel as well as for deliverables.

+ Analyzes project development of GIS system configurations and requirements.

+ Identifies GIS system needs and requirements to implement improved work methods.

+ Consults with internal project teams on GIS technology and solutions available to increase project efficiency.

+ Updates new and existing GIS maps and map layers and GPS data edition and representation using ArcGIS in support of field surveys.

+ Implements new geospatial software or programs.

+ Prepares and presents project analysis studies and recommendations to meet or exceed business goals, quality, and project efficiency.

+ Collaborates with project leadership to identify training needs for both internal and external project members.

+ Performs quality checks and analyzes data conversions and translations.

+ Performs other duties as assigned

+ Complies with all policies and standards

**Qualifications**

+ Bachelor's degree in GIS, geography, environmental science, or related field and 4 years related experience required or Associate Degree and 6 years related experience

+ Master Degree in a similar field preferred

+ Demonstrated proficiency working in the ArcGIS desktop environment is required (ArcGIS Desktop 10.0 or higher a plus).

+ Strong knowledge of data analysis.

+ Ability to work independently, think creatively and analytically, and make quick and sound decisions.

+ Attention to detail.

+ Excellent written and verbal communication skills.

+ Strong analytical, strategic thinking and problem-solving skills.

This job posting will remain open a minimum of 72 hours and on an ongoing basis until filled

EEO/Minorities/Females/Disabled/Veterans

**Job** Geographic Information Systems

**Primary Location** US-AZ-Tucson

**Schedule:** Full-time

**Travel:** Yes, 15 % of the Time

**Req ID:** 251009

**Job Hire Type** Experienced #LI-DNP #ENS N/A

**Job Summary**

**This is a full time GI role at Houghton Hospital!**

**Surgical Services or Critical Care RN experience needed.**

Be a super hero in the GI Lab helping to prevent and defeat cancer and save lives! Assist in the nursing care of the endoscopic patient by performing duties and related activities, assisting the physician for endoscopic procedures.

The Registered Nurse (RN) provides patient-centered care through the nursing process of assessment, diagnosis, planning, implementation, and evaluation. This role is responsible for coordinating and delivering high-quality care based on established clinical protocols and physician/provider orders. The RN collaborates with physicians, nurses, and other healthcare professionals to ensure effective patient care and desired outcomes, while maintaining a supportive and compassionate environment for patients and their families.

**Essential Functions**

+ Coordinates and delivers high-quality, patient-centered care in accordance with organizational policies, protocols, and the nursing process.

+ Conducts thorough patient assessments and documents findings accurately, reporting changes in condition to the appropriate care team members.

+ Utilizes knowledge of human growth and development to provide age-appropriate care and education.

+ Administers prescribed medications, monitors for side effects, and documents administration in accordance with standards of practice.

+ Assists physicians during procedures within the scope of documented competency and skill level.

+ Collaborates with the healthcare team to develop, implement, and evaluate individualized care plans based on patient assessments and needs.

+ Responds to medical emergencies and participates in life-saving interventions, such as CPR and code team activities, as appropriate.

+ Advocates for the rights and needs of patients, ensuring their voices are heard and respected in care planning and delivery.

+ Provides patient and family education on medical conditions, treatment plans, and post-discharge care, ensuring understanding and adherence to instructions.

+ Implements and adheres to infection control protocols to prevent the spread of healthcare-associated infections.

+ Monitors and operates medical equipment (e.g., IV pumps, monitors, ventilators) as needed for patient care and safety.

+ Promotes patient safety by adhering to National Patient Safety Goals and maintaining a clean, safe environment for patients and staff.

+ Participates in audits, chart reviews, and compliance checks to ensure adherence to standards of practice and regulatory requirements.

+ Demonstrates responsible decision-making in planning, delegating, and providing care based on patient needs and organizational policies.

+ Documents patient care and education thoroughly and promptly in the medical record.

+ Engages in professional development to maintain clinical competency and understanding of current nursing standards and regulations.

+ Participates in performance improvement initiatives, including data collection and process development, to enhance patient outcomes and care delivery.

+ Performs other duties as assigned.

+ Complies with all policies and standards.

**Qualifications**

+ 0-2 years of experience in a clinical nursing role or student clinical rotations in an acute care setting required

**Knowledge, Skills and Abilities**

+ Strong knowledge of the nursing process and clinical nursing practices.

+ Ability to perform thorough patient assessments and communicate findings effectively.

+ Proficient in administering medications and monitoring for side effects.

+ Effective communication and interpersonal skills to collaborate with interdisciplinary teams.

+ Strong organizational skills and attention to detail in documenting patient care.

+ Knowledge of safety standards, infection control, and quality improvement initiatives.

**Licenses and Certifications**

+ RN - Registered Nurse - State Licensure and/or Compact State Licensure required

+ BCLS - Basic Life Support required

+ ACLS - Advanced Cardiac Life Support preferred

+ PALS - Pediatric Advanced Life Support preferred

+ NRP - Neonatal Resuscitation preferred

+ Refer to facility or unit-specific guidelines for additional requirements.

**Benefits**

As a core employee with Northwest Healthcare, you will be eligible for competitive base pay, night shift incentives, and a robust total rewards compensation package. Included in our benefits package incudes some of the following: health insurance, dental, vision, 401K, PTO and more! You can also qualify for tuition assistance and a loan reimbursement program up to $20,000K for qualified programs. Apply to learn more!

Northwest Medical Center Houghton is a 44-bed, full-service hospital serving Tucson's east side. With a cath lab, 24/7 emergency care at our emergency department and Northwest Emergency Center at Vail, ICU (medical/surgical and telemetry), full lab and radiology services and four operating rooms supporting a broad array of specialties, Northwest Medical Center Houghton holds plenty of opportunity for applicants. Whether caring for patients at the bedside or supporting the hospital in a non-clinical role, we're excited to build a team who can really make an impact on our community. Northwest Medical Center Houghton is accredited by The Joint Commission and is an equal opportunity employer: race, gender, disability and Veteran status, and VEVRAA Federal Contractor – priority referral Protected Veterans requested.

INDNUR

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.

****Apologies, but at this time we cannot support C2C for this role!***

FULLY REMOTE**** PST work hours but flexible

Description

Immediately seeking someone to help an Enterprise company establish a new training Program, to include the roll out and delivery, modality selection, change management etc. The team is ready to get started on developing a training plan and journey to work in parallel with the software migration and adoption of new tools and systems (esri, SBS and Maximo)

This training program will be for the organizations GIS system along with a Tool consolidation for 3 businesses. Once this training is rolled out and paired with the go live of the software next year, it will be used and the standard practice and new hire training as well.

Not anticipating that this person will delivery and train everyone. They will need support in developing the overall plan, helping the team to identify and work through the training needs for all of the teams, put together what that looks like and then develop the content of the training- not necessarily deliver all of it. The training plan and approach needs to be agile- we want someone who understands what that means and delivering it in this environment

- Help us stand up a program around GIS that they can easily adapt and keep alive after the fact

- As well as doing some recommendations based on the expertise in what is the best modality of training to use given what we want to accomplish

○ Right fit training? ILT? Web based? workshops? etc

○ Someone who has an ability to look at the right approach for the right goal and stand up and shape and mold over time.

It will be Helpful to come from that background in GIS

Coming from the background - not entirely needed but we have a lot of people that know it and do it and can help them to identify and pull together how we will train these people on the content we know.

Skills

Instructional design, E-learning, Arcgis, Training development, Geographic information system, Gis, Esri, Instructional training, Gis analysis, Content Creation, Instructor led training, training delivery

Top Skills Details

Instructional design,E-learning,Arcgis,Training development,Geographic information system,Gis,Esri,Instructional training

Additional Skills & Qualifications

Training audience-

They have a very large group of users that need a small amount of training (hundreds) because the impact of the change is small.

Then there is a group 100 people who are going to need a lot of training for the design tool, as this will change how they do everything entirely

Smaller group- UN editing group- small amount of training but requires training on different things, based on their usage of the application and tools (esri and sbs)

Gas side- fairly small (less than 50) that will be training on their work management system, as they are moving into maximo now. Totally new shift for them in addition to the new mobility tool in the field.

Pay and Benefits

The pay range for this position is $30.00 - $60.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Apr 2, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Technical Support Specialist - Online Division - Grand Canyon University

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Job Description

Come Grow With Us

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

Are you a people person? Love to help others and a pioneer in technology? Grand Canyon University’s Technical Support Specialist may be the role for you! Our department is providing more resources, tools and support than ever! Many of the resources are available on all of our social platforms, with the goal to making the resources as accessible as possible. Sounds like a good fit? Apply today!

The Technical Support Specialist provides telephone, e-mail, live chat and social media support to GCU Students regarding their issues with online classroom access. Team members are required to achieve call center activity targets (calls answered, wait time) as outlined in the department’s operating guidelines.

What you'll do:

+ Handles Technical Support Calls, chats, emails, and social media requests regarding online classroom access from students.

+ Assists Students with basic and advanced troubleshooting, ongoing issues, and provides assistance on classroom technology setup.

+ Handles advanced issues related to browser troubleshooting for supported applications.

+ Follows through and communicates with the user while working the problem to ensure successful and timely completion of the problem.

+ Works with team members and other GCU departments on behalf of the customer to resolve issues.

+ Consistently meets first contact resolution metrics.

+ Works alternate shift hours as assigned to handle the call in/ticket requests.

+ Prepares required documentation related to customer requests and resolution and adheres to proper documentation guidelines.

+ Determine when to escalate issues to management level for assistance.

+ Inform management of persistent and recurring issues

+ Effortlessly engage with callers, actively listen, analyze, and isolate tech issues

+ Comfortably navigate multiple applications to research solutions

+ Multitask in systems while patiently providing step-by-step instructions

+ Calmly provide conflict resolution

+ Navigate frustrated customer situations

+ Work independently with discipline in a virtual environment

+ Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.

+ Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment

The role might be right for you if you have:

+ Must have a customer-focus, service orientation and professional and courteous manner.

+ Ability to work on simultaneous multiple cases effectively

+ Solid problem solving/trouble shooting skills with strong attention to detail.

+ Able to demonstrate personal ownership of all customers’ issues and follow through to obtain desired results

+ Skilled in determining why and how, what steps or procedures are required in problem resolution.

+ Ability to learn University E-Learning software and applications.

+ Ability to function in a fast-paced call center environment

+ Willingness and ability to work assigned shifts which may consist of weekends, holidays and evenings.

+ Excellent communication skills, written and verbal, to transmit information accurately and understandably.

+ Team player with adaptability to changes in workload, systems, and processes.

+ The ability to multi-task, prioritize, and remain detail-oriented.

+ Self-motivated, positive, and friendly demeanor; ability to remain calm and professional in all situations.

+ Call center or technical support experience highly desirable.

+ Must be able to pass pre employment background check.

+ Previous experience with University e-learning environments and software preferred but not required.

What we’ll offer in return:

+ A career where your work makes a difference in students’ lives.

+ Ongoing professional development and growth.

+ Outstanding benefits and work perks.

+ Generous PTO starting at 20 business day per year, 11.5 paid Holidays, and Tuition Benefits.

+ Collaborative and supportive work environment...and more!

Starting salary is $34,000 per year.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online (https://gcu.wd1.myworkdayjobs.com/en-US/GCE/job/AZ-Phoenix/Technical-Support-Specialist---Online-Division---Grand-Canyon-University\_R000059163)

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Technical Product Specialist

We allow machines to visually communicate with humans. At Focus LCDs, we provide displays and touchscreens to OEMs (original equipment manufacturers) worldwide. Come join our team and make cool products that you will be able to see everywhere in the real world. Whether it’s in a vending machine, at the doctor’s office, or in your favorite athlete’s hands, our LCDs are the face of electronic devices all over the world.

We’ve made the Inc. 5000 list of America’s fastest growing companies for the past two years and have been recognized two years in a row on the Sun Devil 100’s list of fastest growing ASU graduate led companies—proof of our ongoing growth and entrepreneurial spirit.

We are seeking a Technical Product Specialist to help guide new product opportunities from the first inquiry through successful product selection. You will serve as the initial point of contact for clients, qualify new projects, and advise on the most suitable display and touchscreen technologies. This position is perfect for someone who thrives in a diverse role, has a passion for learning technical concepts, and wants to start building a career in a small business where you can make a real impact.

Responsibilities
• Conduct discovery calls with new and prospective clients to gather project requirements.
• Learn our product offerings (LCDs, touchscreens, and related technologies) and advise clients on the best possible solutions for their needs.
• Research industry standards and certification requirements (medical, industrial, etc.) for client projects.
• Collaborate with internal teams (production, engineering, sales) to ensure a smooth project handoff and strong client follow-up.
• Maintain clear documentation of project opportunities, technical discussions, and client feedback.
• Engage in continuous training to deepen your knowledge of LCD technology, electronics product development, and our manufacturing capabilities.

Must Haves
• Strong communication and interpersonal skills (written and verbal).
• Eagerness to learn about display technology, electronics, and technical solutions.
• Ability to handle diverse responsibilities—from client discussions to basic technical research.
• Organized and detail-oriented mindset; capable of managing multiple projects at various stages.
• Ambition and motivation to grow in a role that blends sales, technology, and design management.

Nice to Have
• An associate or bachelor’s degree (not necessarily in engineering—any field where you learned to communicate clearly, think critically, or solve problems).
• Some exposure to electronics, product design, or manufacturing, even if only from personal projects or coursework.
• Experience using any CRM or project management software.

What Makes Us Special
• No homework! We never ask anyone to work weekends or stay late. We expect your best efforts on site—and zero work off-hours.
• We can do it. We approach every project with the belief that no endeavor is too difficult. If you have an idea, you’ll see the whole team work to make it a reality.
• Growth-oriented environment. You’ll receive extensive training on LCD technology, manufacturing processes, and industry certifications. We encourage continual learning through hands-on experience and mentoring.
• Small business impact. You aren’t just another number here. You’ll work closely with leadership and see how your efforts directly drive company success.

If you’re excited by the prospect of blending sales, design management, and deep technical training—and want to shape the future of how machines visually communicate with the world—then we want to hear from you!

Send your resume and a brief note on why you’d be a great fit.

Assists Physical Therapists (PT’s), Occupational Therapists (OT’s), and Physical Therapist Assistants (PTA’s); key role in maintaining clinic flow and clinic appearance; teams with others in the clinic to improve the patient experience in therapy and serves to provide exceptional customer service to our customers and to assist customers during their course of treatment.