Customs and Border Protection Officers

**Up to $3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS**

**Guaranteed base pay + monthly sales incentive earning potential.**

Realistic Job Preview video (https://www.youtube.com/watch?v=4YiWGjHB0\_E)

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start **Caring. Connecting. Growing together.**

We are growing our team in **Tempe, AZ** and have multiple **Medicare Sales Agent** openings available now. In this inbound call role, you will receive a competitive base salary, and bonuses based on your sales performance. You will consult customers on their insurance needs and match the correct coverages, products, and benefits. Our training classes not only prepare you for your role, but we will pay for and provide support for you to obtain the required state insurance licenses. No license is required prior to starting in the role. During training, all new hires will be required to successfully complete the UHC Portfolio Agent New Hire training classes and demonstrate proficiency of the material.

If you reside near **Tempe, AZ** you will enjoy the flexibility of a hybrid-remote* role as you take on some tough challenges.

**Work Schedule:**

+ Operating hours: Monday – Friday 8:30am – 9:00pm local time; your shift will be provided during training with rotational weekend work

+ Full time position with flexibility desired based on the seasonality of our business

**Work Location:**

+ Fast forward your success by participating in our onsite training program in a standard day shift for 6 – 10 weeks

+ This position offers hybrid work models after the successful completion of training and on the job nesting period. Once completed, employees will enjoy the opportunity to work from home up to 3 business day per week

**Primary Responsibilities:**

+ Answer incoming phone calls from prospective members, identify the type of assistance and information the customer needs with the goal to convert caller to a qualified lead and sale

+ Follow up with members on questions or to review current or new products and services

+ Navigate multiple computer systems to document member information while maintaining active listening and engagement with member

+ Demonstrate knowledge of the product portfolio by addressing needs of members, explaining the differences between products, and assisting selection of product to best meet their needs

+ Assist in completion of the enrollment application over the phone, staying consistent with product requirements and enrollment guidelines

+ Meet the goals established for the position in the areas of performance, attendance, and consumer experience

+ Meet and maintain requirements for agent licensure, appointments, and annual product certification

**Compensation & Benefits:**

+ As a licensed agent, your total compensation is determined by your ability to sell and deliver a great customer experience

+ Compensation = Base pay + monthly sales incentive

+ Average annual earnings $50K – $65K through a combination of base plus sales commissions

+ Top performers can earn $80K (+)

+ Sign-on bonus of up to $3,000 for external candidates

+ 15 days accrued Paid Time Off during first year of employment plus 8 Paid Holidays

+ Medical Plan options along with participation in a Health Spending Account or a Health Saving account

+ Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

+ 401(k) Savings Plan, Employee Stock Purchase Plan

+ Education Reimbursement

+ Employee Discounts

+ Employee Assistance Program

+ Employee Referral Bonus Program

+ Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

+ Fun and competitive work environment focused both on teamwork and individual success!

+ More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma/GED (or higher) OR 4+ years of customer service/sales experience

+ Within 30 days, must obtain all appropriate state insurance licenses (may be completed during training)

+ Ability to work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work over-time and/or weekends as needed

+ Must live in commutable distance to our 430 N Scottsdale Road, Tempe, AZ office

+ Bilingual (Spanish/English)

**Preferred Qualifications:**

+ Previous sales experience

+ Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

+ Flexibility to customize approach to meet all types of caller communication styles and personalities

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

****PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.**

The salary range for this role is $16.00 to $24.04 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

\#RPO #YELLOW

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

PART-TIME

The individual selected for this role will be expected to work at Store #5022, located at: 1424 W Baseline Rd. Tempe, AZ 85283

The individual selected for this role will be expected to train at store #8160, located at: 4940 E Ray Rd. Phoenix, AZ 85044

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

What is the Process to get Started?

Step 1 – Online Application

Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/

Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

Step 2 – Digital Interview

Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions

You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

Step 3 – In-Store Interview

Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each position, which will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of non-discriminatory factors considered in making compensation decisions including geographic location; skill sets; experience and training; licensure and certifications; and other business and organizational needs.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

**Job Description**

**Job Summary**

Molina MTM Pharmacy Services staff work to ensure that Molina members have access to Medicare Star medications and those meds are used in a cost-effective, safe manner. These jobs are responsible for creating, operating, and monitoring Molina Health Plan’s pharmacy benefit programs in accordance with all federal and state laws. Jobs in this family include those involved in formulary management (such as, reviewing drug/provider utilization patterns and pharmacy costs management), clinical pharmacy services (such as, therapeutic drug monitoring, drug regimen review, patient education, and medical staff interaction), and oversight (establishing and measuring performance metrics with regard to patient outcomes, medications safety and medication use policies).

**Job Duties**

• Collaborate with Molina pharmacist on medication adherence and provide follow-up on identified adherence barriers.

• Perform outreach to member, prescriber and/or pharmacy as needed.

• Participates in the development /administration of programs designed to enhance the utilization of targeted drugs and the identification of cost saving pharmacy practices.

• Identifies and reports departmental operational issues and resource needs to appropriate management.

• Assists Molina Member Services, pharmacies, and health plan providers in resolving member prescription claim, prior authorization, or pharmacy services access issues.

• Articulates Pharmacy Management policies and procedures to pharmacy/health plan providers, other Molina staff and others as needed.

**Job Qualifications**

**REQUIRED EDUCATION:**

High School Diploma or GED equivalent

**REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES:**

2 years experience as a Pharmacy Technician

**REQUIRED LICENSE, CERTIFICATION, ASSOCIATION:**

Active and unrestricted Pharmacy Technician Certification

**PREFERRED EDUCATION:**

Associate's Degree

**PREFERRED EXPERIENCE:**

3+ years

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.16 - $31.71 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

**Job Description**

**Job Summary**

Molina MTM Pharmacy Services staff work to ensure that Molina members have access to Medicare Star medications and those meds are used in a cost-effective, safe manner. These jobs are responsible for creating, operating, and monitoring Molina Health Plan’s pharmacy benefit programs in accordance with all federal and state laws. Jobs in this family include those involved in formulary management (such as, reviewing drug/provider utilization patterns and pharmacy costs management), clinical pharmacy services (such as, therapeutic drug monitoring, drug regimen review, patient education, and medical staff interaction), and oversight (establishing and measuring performance metrics with regard to patient outcomes, medications safety and medication use policies).

**Job Duties**

• Collaborate with Molina pharmacist on medication adherence and provide follow-up on identified adherence barriers.

• Perform outreach to member, prescriber and/or pharmacy as needed.

• Participates in the development /administration of programs designed to enhance the utilization of targeted drugs and the identification of cost saving pharmacy practices.

• Identifies and reports departmental operational issues and resource needs to appropriate management.

• Assists Molina Member Services, pharmacies, and health plan providers in resolving member prescription claim, prior authorization, or pharmacy services access issues.

• Articulates Pharmacy Management policies and procedures to pharmacy/health plan providers, other Molina staff and others as needed.

**Job Qualifications**

**REQUIRED EDUCATION:**

High School Diploma or GED equivalent

**REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES:**

2 years experience as a Pharmacy Technician

**REQUIRED LICENSE, CERTIFICATION, ASSOCIATION:**

Active and unrestricted Pharmacy Technician Certification

**PREFERRED EDUCATION:**

Associate's Degree

**PREFERRED EXPERIENCE:**

3+ years

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.16 - $31.71 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

**Job Description**

**Job Summary**

Molina MTM Pharmacy Services staff work to ensure that Molina members have access to Medicare Star medications and those meds are used in a cost-effective, safe manner. These jobs are responsible for creating, operating, and monitoring Molina Health Plan’s pharmacy benefit programs in accordance with all federal and state laws. Jobs in this family include those involved in formulary management (such as, reviewing drug/provider utilization patterns and pharmacy costs management), clinical pharmacy services (such as, therapeutic drug monitoring, drug regimen review, patient education, and medical staff interaction), and oversight (establishing and measuring performance metrics with regard to patient outcomes, medications safety and medication use policies).

**Job Duties**

• Collaborate with Molina pharmacist on medication adherence and provide follow-up on identified adherence barriers.

• Perform outreach to member, prescriber and/or pharmacy as needed.

• Participates in the development /administration of programs designed to enhance the utilization of targeted drugs and the identification of cost saving pharmacy practices.

• Identifies and reports departmental operational issues and resource needs to appropriate management.

• Assists Molina Member Services, pharmacies, and health plan providers in resolving member prescription claim, prior authorization, or pharmacy services access issues.

• Articulates Pharmacy Management policies and procedures to pharmacy/health plan providers, other Molina staff and others as needed.

**Job Qualifications**

**REQUIRED EDUCATION:**

High School Diploma or GED equivalent

**REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES:**

2 years experience as a Pharmacy Technician

**REQUIRED LICENSE, CERTIFICATION, ASSOCIATION:**

Active and unrestricted Pharmacy Technician Certification

**PREFERRED EDUCATION:**

Associate's Degree

**PREFERRED EXPERIENCE:**

3+ years

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.16 - $31.71 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

**Job Description**

**Job Summary**

Molina MTM Pharmacy Services staff work to ensure that Molina members have access to Medicare Star medications and those meds are used in a cost-effective, safe manner. These jobs are responsible for creating, operating, and monitoring Molina Health Plan’s pharmacy benefit programs in accordance with all federal and state laws. Jobs in this family include those involved in formulary management (such as, reviewing drug/provider utilization patterns and pharmacy costs management), clinical pharmacy services (such as, therapeutic drug monitoring, drug regimen review, patient education, and medical staff interaction), and oversight (establishing and measuring performance metrics with regard to patient outcomes, medications safety and medication use policies).

**Job Duties**

• Collaborate with Molina pharmacist on medication adherence and provide follow-up on identified adherence barriers.

• Perform outreach to member, prescriber and/or pharmacy as needed.

• Participates in the development /administration of programs designed to enhance the utilization of targeted drugs and the identification of cost saving pharmacy practices.

• Identifies and reports departmental operational issues and resource needs to appropriate management.

• Assists Molina Member Services, pharmacies, and health plan providers in resolving member prescription claim, prior authorization, or pharmacy services access issues.

• Articulates Pharmacy Management policies and procedures to pharmacy/health plan providers, other Molina staff and others as needed.

**Job Qualifications**

**REQUIRED EDUCATION:**

High School Diploma or GED equivalent

**REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES:**

2 years experience as a Pharmacy Technician

**REQUIRED LICENSE, CERTIFICATION, ASSOCIATION:**

Active and unrestricted Pharmacy Technician Certification

**PREFERRED EDUCATION:**

Associate's Degree

**PREFERRED EXPERIENCE:**

3+ years

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.16 - $31.71 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

**Job Description**

**Job Summary**

Molina MTM Pharmacy Services staff work to ensure that Molina members have access to Medicare Star medications and those meds are used in a cost-effective, safe manner. These jobs are responsible for creating, operating, and monitoring Molina Health Plan’s pharmacy benefit programs in accordance with all federal and state laws. Jobs in this family include those involved in formulary management (such as, reviewing drug/provider utilization patterns and pharmacy costs management), clinical pharmacy services (such as, therapeutic drug monitoring, drug regimen review, patient education, and medical staff interaction), and oversight (establishing and measuring performance metrics with regard to patient outcomes, medications safety and medication use policies).

**Job Duties**

• Collaborate with Molina pharmacist on medication adherence and provide follow-up on identified adherence barriers.

• Perform outreach to member, prescriber and/or pharmacy as needed.

• Participates in the development /administration of programs designed to enhance the utilization of targeted drugs and the identification of cost saving pharmacy practices.

• Identifies and reports departmental operational issues and resource needs to appropriate management.

• Assists Molina Member Services, pharmacies, and health plan providers in resolving member prescription claim, prior authorization, or pharmacy services access issues.

• Articulates Pharmacy Management policies and procedures to pharmacy/health plan providers, other Molina staff and others as needed.

**Job Qualifications**

**REQUIRED EDUCATION:**

High School Diploma or GED equivalent

**REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES:**

2 years experience as a Pharmacy Technician

**REQUIRED LICENSE, CERTIFICATION, ASSOCIATION:**

Active and unrestricted Pharmacy Technician Certification

**PREFERRED EDUCATION:**

Associate's Degree

**PREFERRED EXPERIENCE:**

3+ years

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.16 - $31.71 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

The purpose of the Bilingual Call Center Registered Nurse is to provide and document clinical call center services for patients. The role will also provide education and support to patients related to the product and the self-injection technique for the product. The Bilingual Call Center Registered Nurse will follow all processes and call scripts established by the manufacturer for the program in order to meet all regulatory requirements. Acts as liaison between healthcare providers, patients and patient care advocates to answer clinical questions as designated in the product label.

+ Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer

+ Receive inbound phone calls and make outbound phone calls to patients

+ Support patients through injection training and education by setting proper expectations of treatment

+ Provide education and training to healthcare providers if designated by the program

+ Document all inbound and outbound calls and other activities within the program database

+ Other tasks as necessary

Why Choose AssistRx:

+ Work Hard, Play Hard: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.

+ Impactful Work: Make a difference in patients' lives by providing compassionate and professional nursing support, helping them navigate their healthcare needs from the comfort of your home.

+ Flexible Culture: Enjoy a fully remote role with a supportive and inclusive work environment that values work-life balance and diverse perspectives.

+ Career Growth: We prioritize a “promote from within mentality”, and believe in fostering growth and development within our organization.

+ Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry.

+ Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus!

Job Details Snapshot:

+ Competitive Compensation

+ Location(s): Phoenix, AZ

+ Remote/Hybrid Opportunity: This role has the potential to be remote, with a few times a month required on-site.

Requirements

Successful candidate MUST reside in AZ.

Education required:

· Registered Nurse (BSN or RN); valid nursing license in Arizona (compact accepted)

Education preferred:

· BSN

Years of experience required:

· 2 years nursing experience combined with at least 3 years of other clinical experience.

Specific type of experience required:

· Computer literacy and good keyboard skills

· Knowledge of Microsoft Word Products a plus

Benefits

+ Competitive pay structure,

+ Matching 401(k) with immediate vesting,

+ Medical, dental, vision, life, & short-term disability insurance,

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

**Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera!** Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At **UnitedHealth Group** , we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment.

**Optum** is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

As a **Patient Support Center Representative** , you are supporting a call center group based out of Southern CA, taking 75+ inbound calls per day, from patients, clinical staff, and community members. You are the first point of contact to identify the caller; patient or provider, then using the appropriate script you will assist them with scheduling, referrals, medication refills, medical advice, registration and more. In this position you can expect to be following a structured schedule and high degree of repetition daily.

It is vital to daily operations to be able to multi-task; navigate 6+ Teams chats and multiple software applications throughout your shift. All documentation happens during the call there is no wrap up time after the call ends. Must have the flexibility to rotate shifts based on business needs.

Metrics measured: adherence to schedule (measured daily), quality and NPS-customer satisfaction.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 5:00 pm PST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 8110 Mango Ave Fontana, CA 92335.

We offer 4 weeks of paid on-the-job training. The hours of the training will be aligned with your schedule.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

**Primary Responsibilities:**

+ Meet the performance goals established for the position in the areas of patient satisfaction, accuracy, quality, and attendance

+ Meet department standards to adherence metric

+ Adherence metric is evaluated daily

+ Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with every internal and external customer

+ Multi - task utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines

+ Provides services to internal and external customers involving the exchange of complex and sensitive information while acting as patient advocate

+ Assists other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and / or document patient issues

+ Recognizes financial, medical and legal risks based on data collected during customer interactions and follows appropriate procedures

+ Utilizes Optum systems to resolve customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, appeals, TARs

+ Translates oral information into concise and accurate written documentation per guidelines

+ Assists new or potential members in the choice of PCP and supplies general information about medical group

+ Pages clinicians and assists Telehealth Nurses as necessary (e.g., arranging DME, transportation and HH)

+ Data enters PCP changes into the system and processes paperwork as necessary

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED OR equivalent work experience

+ Must be 18 years of age OR older

+ 2+ years of experience with working in a customer service-based role

+ Experience in the back office of a medical setting

+ Bilingual fluency in English and Spanish

+ Ability to demonstrate proficiency using Microsoft Suite and other systems to include navigating multiple chat channels within Microsoft Teams

+ Ability to work any of our full time (40 hours / week), 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm PST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime.

**Preferred Qualifications:**

+ 1+ years of experience with working in a healthcare setting

+ Reside within 30 miles of the office at 8110 Mango Ave, Fontana, CA, 92335.

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

\#RPO #RED

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

FULL-TIME

The individual selected for this role will be expected to work at Store #8957, located at: 3656 West Southern Ave. Phoenix, AZ 85041

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

What is the Process to get Started?

Step 1 – Online Application

Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/

Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

Step 2 – Digital Interview

Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions

You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

Step 3 – In-Store Interview

Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each position, which will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of non-discriminatory factors considered in making compensation decisions including geographic location; skill sets; experience and training; licensure and certifications; and other business and organizational needs.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.