Office Clerks, General

Job Summary:
Do you have at least three (3) years of experience in payroll? Do you have at least three (3) years of experience in the accounting industry? Be part of our amazing Payroll team. Apply right now!

The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is looking for an administrative professional to fill the Payroll Supervisor position. This position is responsible for managing a team of accountants processing payroll items such as terms, stipends, reimbursements, bonuses, commissions and retirement payments. Acts as a payroll backup team member.

Job Duties:
- Receives, researches, and inputs payroll changes into applicable systems
- Addresses payroll-related queries and requests
- Analyzes payroll issues and provide appropriate resolutions
- Assists in payroll calculations, entries, and documents such as employee wage summary of earnings, deductions, leave and retirement
- Balances, reconciles, and processes payroll in assigned area
- Ensures payroll is posted to the correct funding and accounting system chart
- Balances payroll transactions between the payroll and accounting systems to ensure reporting accuracy
- Reviews and approves all payroll-related accounting entries
- Ensures payroll is processed in a timely and accurate manner
- Reviews and recommends improvements to existing payroll procedures
- Works with cross-functional departments to implement payroll process improvements and best practices, to drive excellence and eliminate errors
- Trains payroll team members in other payroll functions for coverage
- Trains new and current employees on payroll procedures, software, agency practices, policies and procedures
- Follows and enforces federal, state and local laws
- Participates in the hiring process and conducts performance reviews
- Prepares and leads meetings
- Drives on State business
- Performs other duties appropriate to the assignment

Knowledge, Skills & Abilities (KSAs):
Knowledge of:
- Generally Accepted Accounting Principles (GAAP)
- The principles, concepts, practices, methods and techniques of government accounting, internal control structures and fiscal management
- Payroll laws, record retention, and guidelines such as the Fair Labor Standards Act (FLSA), Federal Insurance Contributions Act (FICA), Federal Unemployment Tax Act (FUTA), Family Medical Leave Act (FMLA), and garnishments
- Supervision, management, or leadership techniques

Skill in:
- Work organization and accomplishment
- Analysis and interpretation of financial data
- Work techniques required to maintain accounting records through automated accounting systems, including personal and mainframe computers
- Training, reviewing the work of others
- Verbal and written communication
- Establishing and maintaining positive interpersonal relationships

Ability to:
- Analyze and interpret financial data
- Apply accounting principles and practices
- Learn and adhere to the rules, regulations and procedures established for the work system or agency
- Learn the State of Arizona Accounting Manual and Arizona Financial Information System (AFIS)
- Follow written and verbal instructions

Selective Preference(s):
- Bachelor's Degree preferred Not required
- At least three (3) years of payroll or accounting experience
- Experience in supervision

Pre-Employment Requirements:
Employment is contingent on the selected applicant passing a background investigation.

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

In an effort to maintain a safe environment, all employees are required to take a Tuberculosis (TB) test during their New Employee Orientation and every year thereafter.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:
We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees:
- Vacation and sick days with 10 paid holidays per year
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
- Exceptional retirement program
- Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
- An incentivized commuter club and public transportation subsidy program

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:
Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Current ADCRR Employees: Consult with your respective Human Resources Liaison if you are in a different retirement plan than the one indicated above.

Contact Us:
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 255-2430. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

AGS, an Akima Company, is looking for a General Clerk II to work in Florence, AZ. AGS provides the people, equipment, and processes that safeguard federal buildings, military bases, and detention centers. We take pride in our ability to protect and support our customers’ complex missions. We offer rewarding and challenging roles as well as competitive benefits packages and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our company’s profits go back to our more than 14,000 Iñupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.

To join our team of outstanding professionals, apply today!

HOURLY RATE: $19.63

**Responsibilities**

This position requires familiarity with the terminology of the office unit. The General Clerk selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others.

+ Delivers detainee mail back and forth from Florence and Eloy to Phoenix.

+ Delivers various detention documents to Phoenix Field Office daily.

+ Pickup/Delivery of detainee travel documents from various consulates located in Tucson and Nogales, AZ.

+ Clerical duties to include working with consulates on a daily basis with issuance of travel documents, retrieval and distribution of conviction documents from city, county, state and federal courts.

+ Facilitation of transportation of detainees for asylum interviews to include preparation and distribution of travel manifests.

+ Retrieval, sorting and distribution of incoming official detainee correspondence (from attorneys, courts, requests to speak with officers, litigation, etc.).

**Qualifications**

+ Valid state driver’s license.

+ Must be at least 21 years of age.

+ Must be a US Citizen.

+ Must pass a thorough background, drug screening and obtain government clearance.

+ Minimum 1 years’ experience in office environment.

+ Ability to communicate clearly both orally and in writing.

+ Computer skills including proficiency in various Microsoft Office Suite programs; Organizational skills commensurate with position.

+ High school diploma or GED equivalent.

**Job ID**

2025-15424

**Work Type**

On-Site

**Company Description**

**Work Where it Matters**

AGS, an Akima company, is not just another federal security solutions contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At AGS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

**For our shareholders,** AGS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

**For our government customers,** AGS delivers the people, equipment, and processes that safeguard federal buildings, military bases, and detention centers while supporting customers’ complex missions.

**As an AGS employee,** you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).

**Req ID:** 457434

**Address:** 4625 Interstate Way Suite 501 Kingman, AZ, 86401

**Benefits:** * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately

**Welcome to Love’s! **

Shipping & Receiving Clerks are an integral part of warehouse operations. Shipping & Receiving Clerks will perform various duties as assigned by the Distribution Center Manager to ensure the accurate flow of information both in and out of the distribution center. If you are looking for a great opportunity to grow along with a winning team, join us today. No experience? No problem! We will teach you!

**Job Functions: **

+ Prepare outbound paperwork and invoicing

+ Verify vendor invoicing and record in the appropriate system

+ Scan and file documents

+ Research over, short & damaged items reported by the customer

+ Audit outbound order accuracy

+ General clerical functions associated with a distribution environment

+ Maintain a clean, safe and productive work environment in compliance with OSHA and company directives, using safety first practices to remain accident-free

**Our Culture: **

Come see why Love’s Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.

**Love’s Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply. **

Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.

The Love’s Family of Companies includes:

+ Gemini Motor Transport, one of the industry’s safest trucking fleets.

+ Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.

+ Musket, a rapidly growing, Houston-based commodities supplier and trader.

+ Trillium, a Houston-based alternative fuels expert.

+ TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.

EOE-Protected Veterans/Disability

Description

Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Transportation network

Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches

Will be making outbound calls seeking to understand the potential or current issue discovered in the system as it pertains to a transportation issue

Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks

Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS)

Work with cross-functional teams.

Provide support to field teams in driver assignment, load acceptance and driver/equipment availability

Additional Skills & Qualifications

-Call Center background required; making 60-80 calls per day

-Aptitude and ability to work in "the grey" These calls are not scripted and associate must be able to solve problems quickly

-Deep diving each issue, use critical thinking, de-escalate and ultimately find a resolution

-Ability to navigate multiple systems and tools to find a path to a solution

-Adaptability as rules and processes can change often

-Experience and successful in a performance driven role; heavy metrics driven role

-Self sufficient

REQUIRED SKILLS

* A completed Bachelors Degree from an accredited university or 2 years Amazon work experience or 4 years work experience in the logistics/transportation industry

* Entry level knowledge of MS Excel based tools familiarity with Excel spreadsheets and ability to navigate and interpret data

* Must be flexible to work all shifts day or night and some weekend shifts as needed as this team provides tactical support to Amazons fulfillment network 24 hours/day 7 days/week

PREFERRED SKILLS

* 2 years work experience in logistics/transportation industry

* A completed Bachelors Degree from an accredited university or 2 years Amazon work experience or 4 years work experience in the logistics/transportation industry

* Entry level knowledge of MS Excel based tools familiarity with Excel spreadsheets and ability to navigate and interpret data

* Must be flexible to work all shifts day or night and some weekend shifts as needed as this team provides tactical support to Amazons fulfillment network 24 hours/day 7 days/week

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Apr 3, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

This position does require you to be Bilingual (English/Spanish) Customer Service Financial Representative

Ubicación: En el lugar - Tucson, AZ

Términos: Tiempo completo

Pay: $18/hour

****$1,000 New Hire Bonus** **

**Join Team Alorica**

Únete al equipo de Alorica En Alorica, estamos redefiniendo lo que significa ser un líder global en servicio al cliente y experiencia, una interacción a la vez. Con Alorica en casa y ubicaciones en 18 países de todo el mundo, ofrecemos infinitas oportunidades de carrera, desde servicio al cliente, entrenamiento y soporte técnico hasta gestión, reclutamiento y más. ¡Y nos enorgullece decir que más del 70% de nuestros líderes son promovidos internamente! Pero eso no es todo... también proporcionamos una gama completa de beneficios para ayudar a nuestros empleados a lograr el bienestar financiero, emocional, mental y físico, incluido el apoyo a sus propias comunidades a través de "Making Lives Better with Alorica" (MLBA). MLBA es nuestra galardonada organización benéfica sin fines de lucro interna centrada en empoderar a las personas a través del trabajo enfocado en la misión.

Resumen del trabajo Como parte del equipo de Alorica, ayudarás a nuestros clientes abordando las preocupaciones de sus clientes, brindando soporte y resolviendo problemas.

Responsabilidades

+ Ayudar a los clientes con problemas y preocupaciones que experimentan durante el uso del producto y/o servicio.

+ Documentar información relacionada con las llamadas con fines de auditoría e informes.

+ Mantener y actualizar la información del cliente según sea necesario.

+ Incrementar las ventas a clientes actuales mediante la oferta de servicios nuevos o mejorados.

Calificaciones para Candidatos Internos

**Calificaciones**

+ Diploma de escuela secundaria o GED.

+ Experiencia en servicio al cliente es una ventaja.

+ Fuertes habilidades de navegación por computadora.

+ Familiaridad con las aplicaciones de Microsoft Office (Word, Excel).

+ Excelentes habilidades de comunicación oral y escrita.

+ Excepcionales habilidades de escucha y comprensión.

+ Profesional y cortés.

+ Orientado al cliente.ces

**Work Environment**

+ Regular work performed in a climate-controlled, call-center environment

+ Ongoing usage of phone and computer systems

**Physical Demands**

+ Constant sedentary work

**Benefits**

+ Health, dental, and vision coverage/HSA

+ PTO

+ Paid holidays and sick time

+ Optional daily pay or weekly pay

+ 401K retirement plan

+ Leadership programs

+ Paid training and tuition reimbursement

+ Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies

+ Employee assistance program

+ Additional voluntary benefits

**Next Steps**

1. Place an application

2. Complete your online assessment

3. Our team will review your application

4. If selected to move forward, our team will follow up directly

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.

Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

**About this role:**

Wells Fargo is seeking an Associate Customer Service Representative in Consumer Lending. Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. Find out why we're the #1 financial services company to grow YOUR career. Apply today.

**In this role, you will:**

+ Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

+ Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems

+ Regularly receive direction from supervisor and escalate questions and issues to more senior employees

+ Interact with team on basic information, plus internal or external customers

**Required Qualifications:**

+ 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications:**

+ Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.

+ Ability to execute in a fast paced, high demand, metric driven call center environment.

+ Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy.

+ Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers.

+ Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information.

+ Knowledge, understanding and experience of internet, mobile, and social media technology.

**Job Expectations:**

+ Must be able to attend full duration of required training period

+ Ability to work additional hours as needed

+ Must work on-site at the location posted

+ This position is not eligible for Visa sponsorship

**Training Schedule:**

+ Training class will be for 8 weeks. Training hours are 8:30 am – 5:00 pm, Monday-Friday. Initial schedule after training will be given prior to offer.

+ We're open 24 hours, 7 days a week.

+ Your regular work schedule will be based on business need and will include working a weekend day and some holidays.

**Job Location:**

+ 2150 W Pinnacle Peak Road, Phoenix, AZ 85027

**Posting End Date:**

10 Apr 2025

**_*Job posting may come down early due to volume of applicants._**

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

**Wells Fargo Recruitment and Hiring Requirements:**

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-447713

**About this role:**

Wells Fargo is seeking a Customer Service Representative in Credit Card Premier. Learn more about our career areas and lines of business at www.wellsfargo.com/about/careers.

**In this role, you will:**

+ Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

+ Interact with customer service team and perform moderately complex customer support tasks

+ Manage risk by following all policies and procedures and staying abreast of changes to them

+ Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed

+ Receive direction from customer service supervisor and escalate non-routine questions

**Required Qualifications:**

+ 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications:**

+ Knowledge and understanding of credit card products, policies, and procedures; within a call center environment

+ Exposure to Wells Fargo CSS (Customer Service System)

+ Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues

+ Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management

+ Ability to influence, educate, and connect customers to technology and share the value of digital banking options

+ Good attention to detail and accuracy skills

+ Basic Microsoft Office Skills

+ Ability to navigate multiple computer systems, applications, and utilize search tools to find information

+ Experience delivering results in a fast-paced, deadline driven environment

+ Ability to quickly learn business operations and processes

+ Excellent verbal, written, and interpersonal communication skills

**Job Expectations:**

+ Candidate must reside within a reasonable commute to the address listed in the posting

+ Must be able to attend full duration of required training period

+ Relocation assistance is not available for this position

+ This position offers a hybrid work schedule

+ Ability to work nights, weekends, and/or holidays as needed or scheduled

+ This position is not eligible for Visa sponsorship

**Available shifts:** Variety of shifts

**Location:** 2150 W Pinnacle Peak Rd, Phoenix, AZ

**Training and Schedule:**

+ Tentative training start date: 5/19/2025 (in office) Monday - Friday. Training hours are to be determined. You are required to attend the full duration of the paid training.

+ Hours of operation: 24 hours a day/7 days a week. Your regular work schedule will be based on availability, business needs, and may include working at least one weekend day and some holidays. Opening/Closing schedules are subject to adjust with Daylight Savings Time.

+ Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.

**Posting End Date:**

7 Apr 2025

**_*Job posting may come down early due to volume of applicants._**

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

**Wells Fargo Recruitment and Hiring Requirements:**

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-447847

**About this role:**

Wells Fargo is seeking a Customer Service Representative in Credit Card Premier - Spanish. Learn more about our career areas and lines of business at www.wellsfargo.com/about/careers.

**In this role, you will:**

+ Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

+ Interact with customer service team and perform moderately complex customer support tasks

+ Manage risk by following all policies and procedures and staying abreast of changes to them

+ Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed

+ Receive direction from customer service supervisor and escalate non-routine questions

**Required Qualifications:**

+ 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

+ Bilingual speaking and reading proficiency in Spanish/English

**Desired Qualifications:**

+ Knowledge and understanding of credit card products, policies, and procedures; within a call center environment

+ Exposure to Wells Fargo CSS (Customer Service System)

+ Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues

+ Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management

+ Ability to influence, educate, and connect customers to technology and share the value of digital banking options

+ Good attention to detail and accuracy skills

+ Basic Microsoft Office Skills

+ Ability to navigate multiple computer systems, applications, and utilize search tools to find information

+ Experience delivering results in a fast-paced, deadline driven environment

+ Ability to quickly learn business operations and processes

+ Excellent verbal, written, and interpersonal communication skills

**Job Expectations:**

+ Must take and pass required Spanish language assessment

+ Candidate must reside within a reasonable commute to the address listed in the posting

+ Must be able to attend full duration of required training period

+ Relocation assistance is not available for this position

+ This position offers a hybrid work schedule

+ Ability to work nights, weekends, and/or holidays as needed or scheduled

+ This position is not eligible for Visa sponsorship

**Available shifts:** Variety of shifts

**Location:** 2150 W Pinnacle Peak Rd, Phoenix, AZ

**Training and Schedule:**

+ Tentative training start date: 5/19/2025 (in office) Monday - Friday. Training hours are to be determined. You are required to attend the full duration of the paid training.

+ Hours of operation: 24 hours a day/7 days a week. Your regular work schedule will be based on availability, business needs, and may include working at least one weekend day and some holidays. Opening/Closing schedules are subject to adjust with Daylight Savings Time.

+ Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.

+ Position may be eligible for a 5% language differential under the terms of the language differential policy.

**Posting End Date:**

7 Apr 2025

**_*Job posting may come down early due to volume of applicants._**

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

**Wells Fargo Recruitment and Hiring Requirements:**

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-447865

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

As a **Senior Customer Service Representative,** you'll compassionately deliver an exceptional experience to between 50 to 70 callers per day, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You'll also provide support to your team members by serving as a resource or subject matter expert. Both are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. At the end, you’ll know you performed with integrity and delivered the best customer service experience making all your customers and team members feel better because they talked to you.

This position is full-time. Employees are required to work our normal business hours of 11:30am – 8:00pm EST, Monday – Friday. It may be necessary, given the business need, to work occasional overtime.

We offer 6 weeks of on-the-job training. The hours during training will be 9:00am to 5:30pm EST, Monday – Friday.

If you are located within Mainland USA, you will have the flexibility to work remotely* as you take on some tough challenges.

**Primary Responsibilities:**

+ Answer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, re – billing insurance companies and general customer concerns

+ Process adjustments, refunds, transfer bills, mail returns and perform manual sales

+ Evaluate and respond to all aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices

+ Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution

+ Maintain tracking log of all escalated patient correspondence, providing status updates to leadership as needed

+ Ability to perform all aspects of billing customer service as needed

+ May be a certified Medical Coder and / or involved in medical coding

+ Thorough navigation of both Quest Billing System and the web

+ Maintain all Compliance and HIPAA regulations at all times

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED

+ Must be 18 years of age OR Older

+ 2+ years of Customer Service experience OR 2+ years of experience in a Medical Office, Call-center in Healthcare or office setting in healthcare while analyzing and solving customer problems

+ Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

+ Ability to train for the first six weeks between Monday - Friday, 9:00AM – 5:30PM EST

+ Ability to work our normal business hours of 11:30am – 8:00pm EST, Monday – Friday. It may be necessary, given the business need, to work occasional overtime

**Preferred Qualifications:**

+ Prior health care experience

+ Medical terminology experience

+ Knowledge of billing/finance and eligibility processes, practices, and concepts

+ Proficient in translating health care-related jargon and complex processes into simple, step-by step instructions customers can understand and act upon

**Telecommuting Requirements:**

+ Reside within Mainland USA

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

+ If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group - approved symptom screener. When in a UnitedHealth Group building

**Soft Skills:**

+ Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner

+ Proficient conflict management skills including the ability to resolve stressful situations

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

\#RPO

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

As a **Senior Customer Service Representative** , you'll compassionately deliver an exceptional experience to between 50 to 70 callers per day at Tier 1 or Tier 2 level, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You'll also provide support to your team members by serving as a resource or subject matter expert. Both of these are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. At the end, you’ll know you performed with integrity and delivered the best customer service experience making all your customers and team members feel better because they talked to you.

This position is full-time (40 hours/week), Monday - Sunday. Employees are required to have flexibility to work any of our 8.5-hour shift schedules (including 30 minutes unpaid lunch and two paid breaks of 15 minutes each one) between Solutran's operational hours of 8:00am - 11:00pm EST. You will learn more about future work hours during the interview process as there is more information about shift bids and how this will positively impact your potential shift. It may be necessary, given the business need, to work occasional overtime.

We offer 2 weeks of paid training. The hours during training will be 8:00am - 4:30pm MST (hours may vary), Monday - Friday.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

**Primary Responsibilities:**

+ Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers

+ Handle escalated calls, resolving more complex customer issues in a one and done manner

+ Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)

+ Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems

+ Intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed

+ Assist customers in navigating UnitedHealth Group websites and encourage and reassure them to become self-sufficient

+ Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member

+ Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues

+ Provide education and status on previously submitted pre-authorizations or pre-determination requests

+ Meet the performance goals established for the position in the areas of: efficiency, call quality, provider satisfaction, first call resolution and attendance

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED

+ Must be 18 years of age OR older

+ Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

+ All new hires will be required to successful complete the Customer Service training classes and demonstrate proficiency of the material

+ Ability to work Monday - Sunday, in any of our 8.5-hour shift schedules (including 30 minutes unpaid lunch and two paid breaks of 15 minutes each one) between Solutran's operational hours of 8:00am - 11:00pm EST, including the flexibility to work occasional overtime, based on the business need

**Preferred Qualifications:**

+ 1+ years of Customer Service Representative (CSR) experience OR 1+ years of experience in an office setting, call center setting or phone support role

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

**Soft Skills:**

+ Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product

+ Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and / or weekends, as needed

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

\#RPO