Administrative Services Assistant, Senior
Location: School of Hotel Restaurant Mgt
Regular/Temporary: Regular
Job ID: 608257
Full/Part Time: Full-Time
Workplace Culture
NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.
https://nau.edu/president/strategic-plan/
Special Information
This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
Job Description
The W. A. Franke College of Business is one of eight academic colleges at Northern Arizona University and the School of Hotel and Restaurant Management is the #1 ACPHA-accredited hospitality business program in Arizona. The School of Hotel and Restaurant Management is home to approximately thirty team members. Our school enrolls approximately 400 undergraduate students. We are known for educating, elevating, and celebrating leaders that impact the hospitality industry. We aspire to create a dynamic, authentic, and practical learning environment, preparing students for successful careers.
NAU's main campus is surrounded by the largest contiguous ponderosa pine forest in the world, and our faculty enjoy hiking, biking, and skiing in this beautiful mountain town. We are fortunate to have an active cultural scene with many music performances and arts festivals at multiple local venues. The Grand Canyon, Sedona, and Phoenix are all easily accessible via a short drive. Flagstaff also has excellent K-12 schools such as BASIS Flagstaff.
The School of Hotel and Restaurant Management guiding statements:
Vision:
We aspire to create a dynamic, authentic, and practical learning environment, preparing students for successful careers. Come find your home at HRM!
Mission:
To educate, elevate, and celebrate the leaders impacting hospitality excellence.
Values:
HRM for life!: HRM values our commitment to students beyond their time in our program.
Communication: HRM values communication as the underpinning, essential skill for which our graduates will be known.
Inclusion: HRM values a welcoming atmosphere in which everyone feels at home.
Authenticity: HRM values truth and dignity for ourselves and others.
Relevance: HRM values academic and industry currency for ourselves and our students.
Relationships: HRM values connecting and building generational relationships in the hospitality industry.
Love: HRM values patience and kindness and works to serve others.
The Senior Administrative Assistant for NAU's School of Hotel and Restaurant Management plays a vital role in supporting the smooth operation of academic and administrative functions. This position provides high-level administrative support to the program and Executive Director ensuring efficient communication, organization, and execution of daily operations. The Administrative Assistant, Senior is responsible for coordinating office activities, managing calendars, processing documents, assisting with event planning and student-related services, and developing the student employee team.
Administrative Support & Purchasing - 50%
• Process personnel forms for faculty, staff, part-time and student employees for HRM.
• Manage complex calendars and schedules
• Independently coordinate meetings, prepare agendas, and take minutes
• Independently prepare and edit correspondence, reports, and presentations
• Provide excellent customer service to guests, students, faculty, and staff.
• Order and maintain all office supplies for faculty, staff, and events.
• Arrange catering orders for program events.
• Reconcile purchases per local and State policies and procedures. Coordinate needed bank deposits with the Financial Oversight team.
• Route student and academic paperwork within established local and University procedures (including but not limited to institutional excuse forms, registrar paperwork, hiring paperwork, etc.)
• Collect needed risk management paperwork within university policy and ensure documents outside of the retention policy are appropriately destroyed.
• Coordinate travel for student groups and others as assigned by the Exec Dir.
• Arrange for parking for visiting guests. Arrange travel reservations and itineraries for student groups and others as assigned by the Exec Dir.
• Provide project assistance to the Executive Director as assigned.
• Use Monday.com to receive, assign, track, and measure all tasks.
Event planning and Coordination - 25%
• At the request of the Executive Director, provide administrative support to HRM events. Attend events and provide needed support the day of, as needed.
• Supervise and assist in executing HRM functions with student employees
• Manage Banquet Event Order (BEO) clipboard area and store documentation.
• Collaborate with Career and Alumni Services Director, HRM Business and Education Partnership Coordinator, and Executive Director on events as assigned by the Executive Director.
• Provide support for other HRM events such as career fairs, commencement celebrations, wine/beer/food tastings, visiting school and program events, etc.
Office & Building Manager - 20%
• Serve as the building manager for all Flagstaff HRM facilities, which includes:
• Liaising with NAU PD and others to ensure building security and access. Ensure the building opens and closes securely each day.
• Liaising with Facility Services to ensure the maintenance of building spaces. Oversee a team of student employees who enter work orders and support the front desk operation. Enter work orders as needed.
• Reserve space for school events. Approve events and non-HRM courses that occur in the building within the established procedures. Escalate questions to the Executive Director as needed.
• Serve as facility representative on relevant university committees at the request of the Executive Director.
• Provide needed equipment for faculty and guest faculty members to operate within their assigned office spaces.
• Maintain building compliance with local regulatory agencies (includes but is not limited to grease trap cleaning, county licenses, health inspections, etc.)
• Check inventory levels for classrooms and lab spaces. Order supplies as needed to maintain par levels.
• Participate in deep cleaning of the building as requested by the Executive Director.
• Prepare a prioritized building and grounds status report each season for the Executive Director.
• Supervise part-time and/or student employee team responsible for front desk operations. Supervision includes hiring, training, day-to-day management, scheduling, and performance management of staff.
Other - 5%
• Other duties as assigned by the Executive Director.
Minimum Qualifications
• High school degree; may require an Associate's degree.
• 1-3 years of relevant experience.
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
Preferred Qualifications
• Experience with NAU systems.
• Bachelor's degree in hospitality or related field
• 1-2 years of front office experience.
• 1-2 years of other hospitality experience.
• 1-2 years of event planning experience.
Knowledge, Skills, & Abilities
Knowledge
Administrative Processes and Procedures
• Strong understanding of office management, administrative workflows, and business operations in an academic environment.
• Knowledge of university policies, procedures, and academic standards, particularly within the School of Hotel and Restaurant Management.
• Familiarity with the hospitality industry and trends, including hotel operations, restaurant management, and hospitality business practices.
Budgeting and Financial Management
• Knowledge of budget tracking, financial documentation, and procurement processes within a higher education or administrative setting.
• Understanding of financial tools and software used for expense tracking, invoicing, and reimbursement procedures.
Event Planning and Coordination
• Knowledge of event management processes, including coordination of logistics, guest relations, and venue selection.
• Familiarity with hospitality-specific events (e.g., conferences, workshops, seminars, and guest speaker engagements).
Technology and Software Proficiency
• Proficient in office productivity tools such as Microsoft Office Suite (Word, Excel, PowerPoint), email platforms, and calendar software.
• Familiarity with student information systems, learning management systems (LMS), and any relevant software specific to the university or department.
• Basic knowledge of project management and collaboration tools.
University Processes and Procedures
• Familiarity with NAU processes and policies related to position description.
• Knowledge of HRM programs and curricula.
Skills
Organizational and Time Management
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Skilled in scheduling, calendar management, and coordination of office activities.
• Ability to meet deadlines while maintaining attention to detail.
Communication Skills
• Excellent written and verbal communication skills for interacting with faculty, staff, students, and external contacts.
• Ability to create clear and concise correspondence, reports, and presentations.
• Strong interpersonal skills for fostering positive relationships with diverse stakeholders.
Problem Solving and Decision Making
• Ability to assess situations and make informed decisions that enhance operational efficiency.
• Skilled at resolving conflicts or addressing challenges related to scheduling, event planning, or student inquiries.
Guest Service and Relationship Management
• Excellent customer service skills, with the ability to interact professionally and empathetically with students, faculty, staff, and visitors.
• Ability to handle sensitive and confidential information discreetly.
• Skilled in managing relationships with both internal and external stakeholders, including vendors, donors, and partners.
Attention to Detail
• Ability to maintain accuracy and precision in handling administrative tasks, including data entry, scheduling, document preparation, and event coordination.
• Meticulous in ensuring that all logistics and plans are executed without error.
Abilities
Adaptability and Flexibility
• Ability to adapt quickly to changing priorities and work demands.
• Capacity to handle both routine and unpredictable tasks in a dynamic academic environment.
Leadership and Supervision
• Ability to supervise junior administrative staff or student workers, provide mentorship, and ensure high-quality performance.
• Ability to train new staff on policies, procedures, and software systems.
Multicultural Awareness
• Ability to work effectively in a diverse environment and interact with students, staff, and guests from various cultural backgrounds.
• Awareness of inclusivity and equity practices in a higher education setting.
Confidentiality and Discretion
• Ability to handle confidential information regarding faculty, staff, students, and university operations.
• Strong ethical judgment and the ability to make decisions based on university policies and professional standards.
Guest and Student-Centered Focused
• Ability to maintain a high standard of service in interactions with students, faculty, and guests, particularly in hospitality-related situations.
Attention to Compliance
• Ability to ensure compliance with university policies, accreditation requirements, and relevant state or federal regulations (e.g., ADA, FERPA, Title IX).
Driving Requirement
Driving a vehicle on behalf of the university is anticipated to be a regular part of this position. Arizona Administrative Code Fleet Safety Policy requires all employees who drive on university business become authorized by submitting Driver's license information for driving record monitoring, and completion of training appropriate to the level of driving performed. The law applies to all faculty, staff, and students who drive personal or university-owned motorized vehicles for any business purpose. More information on the https://nau.edu/university-policy-library/motor-vehicle-use-for-university-business/ can be found on the NAU website.
Background Information
This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.
Salary
Anticipated salary range is $38,628 - $48,285. Annual salary commensurate with candidate's qualifications and related experience.
FLSA Status
This position is non-exempt under the Fair Labor Standards Act (FLSA). The incumbent is eligible for overtime pay or compensatory time according to University policy. Further, the employee must submit timesheets that accurately reflect all hours worked.
Benefits
This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the https://in.nau.edu/Human-Resources/Benefits/. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees arehttps://in.nau.edu/human-resources/benefits/ on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.
Learning and Development
Your career at Northern Arizona University includes the opportunity for professional development. https://in.nau.edu/human-resources/orientation/ includes courses to be completed within the first 30 days.
Immigration Suppt/Sponsorship
NAU will not provide any U.S. immigration support or sponsorship for this position.
Application Deadline
February 24, 2025 at 11:59 p.m.
How to Apply
To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the https://in.nau.edu/human-resources/or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.
If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, http://[email protected], or PO Box 5633, Flagstaff AZ 86011.
Equal Employment Opportunity
Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.
https://in.nau.edu/Human-Resources/Posters-Required-by-Law/
NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.
To apply, visit https://apptrkr.com/5951915
Copyright ©2024 Jobelephant.com Inc. All rights reserved.
https://www.jobelephant.com/
jeid-c9707fb12f67a44ba4d522e0be7fe63d