Overview Location: 2500 W Utopia Rd, Phoenix, Hybrid Remote Position Hours: Full-Time Days, Monday-Friday 8am-5pm Sign-on-bonus available! Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. As a member of the HonorHealth team, you will work collaboratively with other innovators working to advance our pharmacy program. Join us and be part of a team larger than the individual contributors, coming together to embody HonorHealth's iCare values: Innovation, Collaboration, Accountability, Respect, and Empathy. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 15,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary Develop relationships with key HonorHealth Network clinics to identify and meet customer need. Oversee the daily operations of the specialty pharmacy and maintain accountability for workflow management, clinical management of patients, continuous quality improvement, adherence to policies and procedures, compliance with internal and external regulatory and accrediting bodies, pharmacy sales, expense control and inventory management through accurate filling of prescriptions, and ensuring the highest level of customer service (including but not limited to patients, caregivers, and providers) and developing and protecting department assets. Operations: Manages the daily operations of the specialty pharmacy Maintains accurate filling of prescriptions, and provide courteous and efficient service to patient, prescribers, and others involved in the patient’s care. Supervises and maintains compliance with standards set forth by the accrediting bodies. Reports errors immediately and adheres to HonorHealth policies and procedures relating to prescription incidents and continuous quality improvement Complies with all federal and state laws and regulations and HonorHealth policies governing all drugs and products; Maintains required records, documentation, and reports compliant with federal, state, and accrediting bodies Recommends and implements asset protection controls and procedures to identify and minimize profit loss Improves and maintains pharmacy department housekeeping, maintenance, and appearance for the safety, health, and well-being of customers and employees, and ensures adherence to applicable government regulations and laws Controls the pharmacy’s safe and “bank”, including electronic register readings, cash withdrawals, cash accounts, daily cash reports, cash over and short records, and other reports related to cash management Assures proper operation and maintenance of specialty pharmacy department systems and equipment Assures proper administration and implementation of third party pharmacy systems and procedures to lessen payment rejections Resolves third party rejection problems promptly, and resubmits rejected claims for payment on a timely basis Manages and controls specialty pharmacy department inventory by adhering to HonorHealth drug purchase procedures, recommends and orders merchandise from proper internal and external sources Performs other duties as assigned. Patient Experience Ensures specialty pharmacy department staff provide hospitable service and information; and are courteous, accountable, and efficient Responds to customer inquiries and complaints, maintains and improves overall image of specialty pharmacy department efficiently and tim People and Performance Management Supervises specialty pharmacy department staff members to assure performance of required functions and adheres to HonorHealth policy and procedures. Confirms specialty pharmacy department employees are trained on all required functions regarding payer and pharmaceutical contractual requirements (adverse event reporting, data and inventory reporting, clinical management). Reaffirms with all specialty pharmacy department personnel, on a regular basis, their obligations regarding the dispensing of prescriptions only in good faith. Participates in network quality improvement initiatives Training and Personal Development Audits own performance and recommends own objectives and standards of performance Maintains an awareness of developments in the pharmacy, health care, and management fields that relate to job responsibilities, and integrates them into own practices Communication Maintains and develops good working relationships with physicians and other health professionals. Works collaboratively, along with the specialty pharmacy staff. Acts as a consultant to healthcare professionals and patients regarding utilization of pharmaceutical therapies Promptly respond to inquiries with evidence-based and cost-effective therapy recommendations Serve as a preceptor for pharmacy students and meets requirements of the College(s) of Pharmacy. Actively participates in the education and training of new pharmacy employees and pharmacy interns. Qualifications Education Graduate of an ACPE-accredited School of Pharmacy with a minimum of Doctor of Pharmacy degree or equivalent experience Required Experience 2 years Community Pharmacy Required Licenses and Certifications Registered Pharmacist (RPh) Upon Hire Required Registered Pharmacist (RPh) Willing to obtain and maintain licensure in other states than Arizona Required