Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will use your influence to expedite complicated cases. You will develop broad understanding of customer needs. You will drive the knowledge-sharing mindset, methodology, and tools. You will develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.
Key Responsibilities
+ Facilitate issue identification and analysis
+ Investigate and resolve technical issues
+ Track requests resolution
+ Provide technical training
+ Build relationships with customers
+ Test products & software
+ Develop and share knowledge
MUST HAVE
+ Working on server-based applications hands on and support
+ Must have 3 years plus with cloud based experience
+ Windows server, cloud-based systems SaaS
+ Knowledge of networking IT based networks
+ Experience with Honeywell EBI (Enterprise Building Integrator) , DVM (Digital Video Manager), HEM (Honeywell Energy Manager) or SaaS products
WE VALUE
+ Extensive customer facing experience
+ Knowledge of BAS (Building Automation Systems).
+ Industry experience is preferred
+ Excellent interpersonal and verbal & written communication skills
+ Strong continuous improvement mindset, strong leadership impact
+ Experience with Salesforce.com and SharePoint
+ Demonstrated experience with Knowledge Management & Call Center Management
+ Good administration skills
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.