Manager Senior Information Technology - IT Enterprise Common Services

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Date: Nov 19, 2024

Location: PHOENIX, AZ, US, 85004-3903

Company: APS

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

Manager Senior Information Technology | IT Enterprise Common Services

We’re seeking a Senior IT Manager to lead and shape multiple core areas within IT Enterprise Common Services. This role oversees key functions including technology strategy, resource optimization, application support, and architecture, with a strong emphasis on ServiceNow, Oracle and SQL Database Platforms, integration services and platforms, and collaborative productivity tools. As a Senior Manager, you’ll lead a talented team of IT professionals, guiding them to deliver top-tier technology solutions that align with business goals and ensure a reliable, high-performing IT environment.

Key Responsibilities:

+ Leadership & Development: Direct and mentor staff and front-line leaders across two or more IT domains, promoting a culture of growth, collaboration, and technical excellence.

+ Strategic IT Oversight: Drive key initiatives across project management, portfolio management, asset optimization, and architecture, balancing budget constraints with high-quality outcomes.

+ Systems Integration & Service Delivery: Ensure effective use of ServiceNow, Oracle and SQL Database Platforms, integrating systems that drive operational efficiency and meet client expectations for service levels and system availability.

+ Complex Issue Resolution: Resolve critical IT challenges, developing and implementing solutions that address architectural, business, and regulatory requirements.

+ Operational Excellence: Oversee network communications, middleware, database design, and system support to ensure robust, secure, and scalable IT services.

+ Budget & Resource Management: Develop and manage budgets, allocate resources effectively, and establish processes that support cost-effective, high-availability operations.

Why Join Our Team?

+ Leadership Impact: Play a pivotal role in guiding strategic technology initiatives and influencing IT best practices.

+ Professional Growth: Gain exposure to a wide range of IT disciplines in an environment that values continuous improvement and development.

+ Collaboration & Innovation: Work within a collaborative culture that values forward-thinking solutions and supports enterprise-level technology strategy.

What You Bring:

+ Strong experience with ServiceNow, Oracle and SQL Database Platforms, TIBCO, APIC, APIM, M365, SharePoint, and Exchange.

+ Proven ability to lead teams across IT domains, driving alignment with organizational goals and ensuring technical excellence

+ Skilled in problem-solving, strategic planning, and budget/resource management

If you’re an experienced IT leader who’s passionate about driving impactful change and ensuring operational excellence, join us as our Senior Manager of IT Enterprise Common Services and help us set new standards in IT service delivery.

If you’re an experienced IT leader who’s passionate about driving impactful change and ensuring operational excellence, join us as our Senior Manager of IT Enterprise Common Services and help us set new standards in IT service delivery.

Minimum Requirements

Manager Senior Information Technology | IT Enterprise Common Services

+ Requires BS in Computer Science, Electrical Engineering or related degree

+ AND eight (8) years of progressively responsible, related experience in areas of assignment , or an equivalent combination of relative education and work experience.

+ AND five (5) years previous supervisory experience and demonstrated effective leadership, project management, interpersonal and communications skills.

+ For application development and support areas, requires an advanced understanding of system and application design and integration across multiple platforms

Preferred Special Skills, Knowledge or Qualifications

+ Demonstrated ability to apply advanced techniques and guide others in application.

+ Knowledge of production processing and support center activities preferred.

+ Knowledge of distributed and/or mainframe environments, network architecture, office product standards, applications, and web technology.

Major Accountabilities

1) Direct a major segment of IT activities to support planning, project management, portfolio management, application development and support, operating systems, middleware,

enterprise engineering, construction, network operations and support, database administration, and security.

2) Provide leadership and direction for delivering IT support and services. Develop and retain a highly skilled IT team including leadership personnel and leadership back up.

Create and sustain business/technical literacy and maintain clarity about values, visions, meaning and purpose.

3) Participate in the identification and evaluation of changes and trends in technology and practices.

Implement integrated plans and systems, and ensure consistency with technical and business architecture while meeting tactical objectives.

Support business justification and assessment of cost and impact of technological changes.

4) Oversee the development and implementation of budget and resources needed for cost effective operations.

Ensure IT expenditures remain within approved budgets in support of business plans.

Minimize short and long-term IT investment costs.

5) Direct efforts to meet client expectations and maintain appropriate service level targets.

Resolve design/engineering/operational issues and recommend and implement viable alternatives and solutions.

6) Ensure architectural, business and regulatory requirements and standards are met.

Ensure availability of application/operational systems and processes at a high level of performance and availability.

7) Manage the development of business plans and resources to ensure operations continuity and to ensure the integrity of corporate data, proprietary information and related intellectual property through information security and access management.

8) Oversee the management of contractor and vendor services and work relationships.

9) May direct the design, development, engineering and construction of information and communication systems and networks.

Manage major projects, tests and evaluation programs.

Ensure integration, implementation, and operation of new and existing systems and enhancements, physical infrastructure, networks and hardware for voice/data/computation or capacity.

10) May direct staff engaged in development and support of business applications, infrastructure operational systems, middleware, data services, and security for information and communication systems.

May oversee the implementation and support of software infrastructure and systems.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.

Home based: Home based employees primarily work from their home offices and come into an APS facility on an as-needed basis.

*Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).

*Working from a home office requires adequate technology and an appropriate ergonomic set up.

*Role types are subject to change based on business need.