Manager, Information Technology | EPiC

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Date: Nov 19, 2024

Location: PHOENIX, AZ, US, 85004-3903

Company: APS

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

Manager, Information Technology | Enterprise Productivity and Collaboration (EPiC)

Are you a skilled IT leader with a strong background in Microsoft 365, SharePoint, and Exchange? We’re looking for an experienced Manager of Information Technology to lead our EPiC team in delivering impactful solutions that drive business processes and enhance communication systems. In this role, you’ll oversee a talented group of IT professionals focused on defining, designing, and implementing both new and enhanced information and communication systems that meet our company’s evolving needs.

You will be responsible for project prioritization, systems architecture integration, and ensuring seamless interaction between new and existing technologies. Your ability to balance technical requirements with business goals will be essential as you resolve complex operational challenges and deliver solutions that align with our organization’s vision.

Key Responsibilities:

+ Team Leadership & Development: Coach and mentor IT staff, ensuring that all projects align with business needs and meet technical standards.

+ Systems Architecture & Integration: Oversee the integration of information and communication systems, particularly within the Microsoft 365, SharePoint, and Exchange platforms, balancing technical architecture with business requirements.

+ Project Coordination & Planning: Prioritize and coordinate technology implementations, managing timelines and ensuring alignment with company objectives.

+ Operational Problem Solving: Tackle complex operational issues, recommending and implementing effective solutions that drive continuous improvement.

+ Customer Satisfaction: Ensure quality service by meeting and exceeding customer expectations through effective technology and support solutions.

The kinds of people we want to talk to have done many of the following:

+ Proven experience managing IT teams, with a strong technical background in Microsoft 365, SharePoint, and Exchange

+ Excellent problem-solving and project management skills

+ Knowledge of systems architecture and integration, particularly in enterprise-level environments

+ Strong communication and customer service skills, with a focus on delivering quality solutions

If you are ready to take on a high-impact role where you can drive technology solutions that enhance our business, apply today to join us as the Manager of Information Technology | EPiC and be part of our journey to excellence in IT solutions.

Minimum Requirements

Manager, Information Technology | Enterprise Productivity and Collaboration (EPiC)

+ BS in Computer Science, Business or related degree or equivalent work experience.

+ AND eight to ten (8-10) years progressively responsible related experience in area/s of assignment is required to obtain an advanced understanding of information and/or communication systems, operating systems, network communications, equipment and infrastructure.

+ Demonstrated leadership skills required.

+ Previous supervisory experience preferred.

+ Demonstrated high quality oral, written and presentation communication skills, high quality interpersonal and people management skills, and demonstrated experience in project management.

+ Extensive experience in the development, integration, and support of information and communication systems applications, distributed and mainframe environments, network architecture and sub-systems, distributed and mainframe server architectures cross platform interfaces.

+ Extensive experience in information systems methodologies, systems guidelines & architectures, and technologies.

Major Accountabilities

1) Directs the delivery and maintenance of quality information and communication systems solutions to support PNW business processes that follow all I/S guidelines and architectures. Ensures client assistance and 7 day per week/24 hours a day support for operational systems consistent with Service Level Agreements and business processes are optimized. Ensures preferred technical architecture and business requirements are balanced to provide effective information and communication systems solutions, sound architecture, and cross-system integration objectives.

2) Resolves technical issues and recommends and implements viable alternatives and solutions.

3) Ensures departmental costs remain within approved budget. Continually improves department work processes.

4) Develops unit level strategic plans that support corporate and I/S plans. Supports client planning process and prioritization for systems technology implementation. Assigns, directs, facilitates, reviews and approves unit work activities. Ensure effectiveness and productivity of the work unit.

5) Maintains knowledge and understanding of business processes. Manages, negotiates, and meets client's expectations.

Implements performance management programs. Spends time with staff on performance focusing. Develops and retains a highly skilled technical team including a supervisory backup. Actively seeks to improve own skills and knowledge to apply to current and emerging business and technical environment. Ensures appropriate staffing levels and that staff has technical skills and business skills to support objectives of the organization.

6) Acts to produce effective teams. Ensures the development of a cooperative culture that supports team accomplishments.

7) In a timely manner, communicates issues openly and honestly with staff, peers, management and customers.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.

Home based: Home based employees primarily work from their home offices and come into an APS facility on an as-needed basis.

*Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).

*Working from a home office requires adequate technology and an appropriate ergonomic set up.

*Role types are subject to change based on business need.