Job Description:
Summary:
The Director of Infrastructure and Operations (I&O) is the most senior role in I&O and is responsible for the global design, implementation, and maintenance of Rogers infrastructure as well as providing exceptional service desk and end user support services to stakeholders globally. The role requires a strategic thinker with strong leadership skills, technical expertise, and a customer-centric approach to leading technology operations, support services, and cost-effective scalability. The position collaborates closely with business leaders to align I&O initiatives with business goals.
As the I&O’s senior leader, you will be the visionary responsible for developing the roadmap for the infrastructure stacks, which will have a day-to-day impact on our customers, clients, and businesses around the globe. Your expertise in infrastructure technology, architecture design and IT service management, will be essential in guiding a team that is critical to our customers and internal stakeholders. The ideal candidate will be adept at partnering closely with, and acting as a trusted advisor to, our customers and stakeholders across the organization to positively impact and influence organizational outcomes.
Essential Functions:
Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective infrastructure technologies and support services.
Manage technology operational and strategic planning, including business requirements, project planning including organizing and negotiating the allocation of resources.
Collaborates with other departments to ensure that all client solutions are aligned with Rogers overall technology strategy and goals.
Directs Infrastructure teams (compute, storage, cloud, networking) and User Support teams (service desk, end user support, and collaboration management).
Leads efforts in innovation, continuous improvements, and risk management that enhance overall competitive capabilities, employee productivity, technical debt remediation, and continuous cost optimization.
Develops an Infrastructure operating plan and roadmaps to drive architectural improvements and standardization of environments, technologies, and services.
Develops an IT Service Management (ITSM) operating plan and roadmaps to include service desk applications, incident management, problem management, change management, knowledge management, asset management, capacity planning, monitoring and availability, and SLAs.
Accountable for ensuring all solutions are designed and implemented following defined standards, industry best practices and other requirements (security, resiliency, scalability, efficiency, etc.)
Implements automation within environments that enables product and software development/deployment teams to quickly build and test in production-like environments for a variety of purposes, including development, proof of concept and automated testing.
Improves IT resilience by improving reliability, tolerability, and disaster recovery readiness. Ensures disaster recovery and business continuity plans are maintained, reviewed, and periodically tested.
Collaborates closely with the Information Security team to ensure the secure design and architecture of IT systems. Stays informed about the threat landscape, coordinating patch management and mitigation strategies to protect against vulnerabilities.
Develops the maturity of departments through continual learning and knowledge sharing to improve efficiency and increase collaboration with other business areas.
Continuously evaluates & defines business value using key performance indicators (e.g., service level agreements , outcome driven metrics, and objectives and key results).
Qualifications:
Education: Bachelor's degree in computer science or related field. May consider equivalent work experience in lieu of degree.
Years of Experience: 15+ years in the IT industry with progressive career growth and leadership positions managing global operations and projects with multiple vendors and internal resources.
Demonstrated ability to establish and implement a strategic plan and lead the management of teams that resulted in successful results.
Experience leading cloud adoption (at scale), including establishing governance mechanisms, delivering migration projects, and modifying target operating model.
Familiarity with technologies such as Microsoft (Azure IaaS/PaaS, MS365, Defender, etc.), SAP S/4 infrastructure, ManageEngine service desk, SDWAN, Fortinet, LogicMonitor, Vmware, Zscaler, etc. or similar.
Effective use of nearshore / offshore resource models.
Strong verbal and written communication skills.
Travel Requirement: 10%
Additional Qualification Details: No additional requirement needed
Who We Are and What We Are All About:
Rogers Corporation makes tomorrow's innovations possible. Help build a cleaner, safer and more connected world with a career at Rogers, where we make tomorrow’s innovations possible. We rely on a talented workforce to develop our cutting edge, market-leading material technologies. Our global team develops innovative specialty materials and components that enable technology in a wide array of high-growth markets. Our customers expect high performance and reliability, so we are always looking for people who can improve processes, get results and represent a best-in-class organization. People are at the heart of all our operations, and we encourage our employees to act with integrity, creativity and excellence to help drive results worldwide.
Why Work for Rogers:
It is our commitment to get “Results, but Results the Right Way.” Rogers offers an exceptional work environment and a value-driven culture modeled by leadership. Employees have access to developmental opportunities as well as top-notch benefits and incentive programs. Come join a winning team!
Rogers Corporation provides equal employment opportunities to minorities, females, veterans and disabled individuals, as well as other protected groups.
About Rogers Corporation:
At Rogers Corporation (NYSE:ROG), we're changing how the world uses technology. We are a global leader in materials technology and manufacturing, producing engineered materials to power, protect and connect our world. With nearly 200 years of materials science and engineering experience, Rogers delivers high-performance solutions that enable global Advanced Electronics Solutions and Elastomeric Material Solutions, as well as other technologies where reliability is critical. Rogers enables the world’s leading innovators to achieve greater performance, speed to market and reliability through our renowned technical solutions support, problem-solving and application engineering capabilities. Rogers delivers market-leading solutions for energy-efficient motor drives, vehicle electrification and alternative energy, sealing, vibration management, and impact protection in mobile devices, transportation interiors, industrial equipment and performance apparel, wireless infrastructure and automotive safety and radar systems. Headquartered in Chandler, Arizona (USA), Rogers operates manufacturing facilities in the United States, China, Germany, Belgium, Hungary and South Korea, with joint ventures and sales offices worldwide. For more information, visit www.rogerscorp.com.