**Responsibilities**

The **INTAKE COUNSELOR** is responsible for a variety of tasks that lead to a high level of customer satisfaction in the most cost-effective manner. Must have good phone skills and able to work in a fast paced environment. The Intake Counselor screens callers contacting Dignity Health NHMC Behavioral Health via phone for possible admission, or referral to community resources. Coordinates admissions to inpatient services.

+ Processes telephone inquiries by screening calls for needed intensity of service and caller's insurance coverage.Coordinates clinical assessments performed by Crisis Team or psychiatrists, admissions and referrals to appropriate community resources.

+ For inpatient admissions the counselor acts as a liaison with the physician, insurance company, business office, U.R. and unit staff.

+ Maintains good communication with community agencies that refer patients to the Call center. Contributes to the ongoing development of new referral sources.

+ Maintains effective communication with, and serves as liaison between patient, families, program staff, doctors, Crisis Team and community resources.

+ **Generates daily reports for Case Management, social service, physicians, and PHP.**

+ **Assists manager in providing monthly statistical reports on call volume, admission dates, Crisis Team data and referral source activity to determine system effectiveness and marketing strategies.**

+ **Performs other related duties as assigned or requested.**

**Qualifications**

+ Minimum two years healthcare experience required.

+ Experience in mental health or addiction medicine setting preferred.

+ Bachelor's degree in psychology, social service, counseling or a related field preferred.

+ AS 400, Teletracker, E-Verify, Excel spreadsheets.

+ Fire Card (within 90 days of hire) required.

This position is represented by SEIU UHW and is covered by the terms and conditions of the applicable collective bargaining agreement.

**Overview**

Founded in 1955, Dignity Health – Northridge Hospital Medical Center is a 394-bed, acute care, nonprofit community hospital located in Northridge, California. The hospital offers a full complement of award winning services, including the Leavey Cancer Center, a cardiovascular center, stroke center, the Center for Assault Treatment Services, a pediatric medical center, and the only pediatric trauma center in the San Fernando Valley. As a leading provider of compassionate, high-quality and affordable patient-centered care, we share a rich legacy with Dignity Health, one of the nation’s five largest health care systems. We are part of a 21-state network of nearly 9,000 physicians, 62,000 employees and more than 400 care centers. Visit here (http://dignityhealth.org/northridgehospital) dignityhealth.org/northridgehospital for more information.

One Community. One Mission. One California (https://youtu.be/RrPuiSnALJY?si=pvQgPZ6ZWZM60TPV)

**Pay Range**

$31.63 - $39.54 /hour

We are an equal opportunity/affirmative action employer.