We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

**In this position...**

Fleet Management Technical Support Specialists will assist fleet customers with the management of service and maintenance repairs.

**What you'll do...**

+ Provide accurate documentation on all maintenance and repair events.

+ Verify that all repair and maintenance work is necessary and performed at a competitive price.

+ When applicable, negotiate repair costs on behalf of the customer. Document all cost savings, including identification of recommended repairs that are not needed.

+ Ensure appropriate preventative maintenance schedule is followed.

+ Ensure agreed to charges for services work performed is aligned with the final amount charged.

+ Assist with the development of processes and tools to streamline delivery of maintenance management services to our customers.

+ Must be located and able to work in the Mountain or Pacific Time zones

**You'll have...**

+ High school diploma or GED required

+ 5+ year’s technical automotive experience required

+ Current/Prior ASE certification required

+ Must be located and able to work in the Mountain or Pacific Time zones

+ Able to work scheduled weekends

+ Working/Repair knowledge of vehicle classes 1 through 7

**Even better, you may have...**

+ Master Technician preferred.

+ Associates / Bachelor’s Degree preferred in automotive-related programs such as, but not limited to, Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering Technology, Automotive Service Technology and Automotive Industry Management preferred

+ Strong interpersonal skills, both for building relationships with clients and effectively communicating with other members of the sales team.

+ Ability to adapt to a dynamic, diverse working environment that develops skilled and motivated people working together to deliver results

+ Strong desire to be curious, learn, operate with empathy, and never let a customer down

+ Proficient computer skills and ability to navigate various resource systems

+ Fluency in French or Spanish is a plus

+ Prior work experience in a Business Center environment preferred

+ Proficient in MS Office Programs, familiarity with MSD and Salesforce CR

+ Prior fleet management services experience strongly preferred.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

+ Immediate medical, dental, vision and prescription drug coverage

+ Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more

+ Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

+ Vehicle discount program for employees and family members and management leases

+ Tuition assistance

+ Established and active employee resource groups

+ Paid time off for individual and team community service

+ A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

+ Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits, click here: https://fordcareers.co/GSRSP1

This position is a salary grade 6.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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**Requisition ID** : 46423