IN THIS POSITION YOU WILL:
• Guide library users in locating physical and digital materials across the library collection. Provide basic reference assistance, reader’s advisory, and technology support for devices, eBooks, online databases, and public computer stations.

• Delivery friendly, proactive service to diverse internal and external patrons. Respond to and resolve service-related issues, interpret library policies with professionalism and elevate complex matters to supervisory staff when appropriate.

• Staff the service desk to perform check-in/check-out, register new library users, process fines and fees, place holds, and maintain accurate patron records using the integrated library system (ILS). Take payments for balances due on patron accounts and for bookstore sales.

• Maintain the organization and visual appeal of library collections. Shelve materials accurately, conduct shelf-reading, and assist in special collections projects or displays as needed.

• Promote a safe and respectful library environment by recognizing and addressing inappropriate behavior in accordance with library policies, and by promptly reporting incidents when needed.