SIU Desk Investigator - CF08JE

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The mission of the Special Investigations Unit (SIU) is to contribute to claims accuracy by building fraud awareness and effectively investigating questionable claims. Reporting to the SIU Desktop Manager, the Disability Desktop Investigator will be responsible for developing and executing thorough, impartial, and timely desktop investigations to support the accurate resolution of disability claims by the Company.The Disability Desktop Investigator will conduct investigations in a desktop environment utilizing various computer-based tools while also conducting interviews and obtaining recorded statements by phone. Interaction is expected with claimants, employers, and other professionals on a routine basis. Excellent interpersonal, communication and interview skills as well as computer-based researching proficiency are required. The role also involves liaising with claim personnel to promote fraud awareness and quality SIU referrals.•Review SIU disability referrals for desktop investigative potential. Initial assessment will include detailed reviews of appropriate claims utilizing a variety of background search tools.•Develop, implement, and oversee effective investigative strategies to support the accurate and timely resolution of disability claims by the Company. Routinely interact telephonically with claimants, employers, and providers to gather information as part of the investigation. Excellent interpersonal, communication and interview skills are required. Must understand and exhibit appropriate investigative behaviors and methods while handling all aspects of a claim under investigation.•Act as SIU liaison with Disability Claim Operations, promoting fraud awareness and quality SIU referrals. Provide support to claims partners and other departments within the Company, which may include participation in developing & presenting training at the direction SIU Management.•Continually enhance investigative skills and understanding of emerging issues impacting Group Benefits claims.

Job Qualifications:Minimum of 3 years insurance claim handling experience required. Long Term Disability claim experience preferred.SIU and/or law enforcement experience preferredCollege degree with criminal justice emphasis preferredSolid understanding of SIU or relevant claim processes, practices and applicable laws and regulationsConsistent high level of performance and achievement over career spanAbility to lead without having formal authority and to work both independently and in a team environmentAbility to manage multiple priorities in a challenging and fast-paced environmentStrong analytical and research skillsDemonstrated fraud awareness and aptitudeEffective interviewing and communication skills (written and verbal)Proven ability to build strong partnerships across segments and functionCustomer centricityThis role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$69,600 - $104,400

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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