Hardware Technician

Location: Buckeye, AZ

Job ID: 4648

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Position Location: Within approximately a 1-2 hour commute of one of the manufacturing plants below.

Atlanta, GA - Buckeye, AZ - Dallas, TX - De Soto, KS - Erie, PA - Kenosha, WI - Orlando, FL

Purpose of Role

The purpose of this role is to coordinate and execute the installation of Rehrig Pacific-s Pallet Management Solutions (Qtek) and Vision Object Recognition (VOR) systems. This individual will also be responsible for performing maintenance, troubleshooting, diagnostics, and repairs across all of Rehrig Pacific-s Direct-to-Store Delivery (DSD) and Supply Chain Technology offerings. These include, but are not limited to, the VOR Ecosystem, Qtek Equipment, and DSD Material Handling Solutions. The role is primarily customer-facing, with additional collaboration across internal teams such as Quality, Procurement, and New Product Development.

Areas of Accountabilities

Pre-install Preparation

+ Collaborate with Hardware Engineer on initial customer site visit.

+ Evaluate customer site infrastructure readiness and compare to equipment requirements.

+ Coordinate local contractors to run power and data lines to the new equipment location.

+ Coordinate with cross-functional partners within the company to support larger installations.

Install Hardware

+ Perform post-delivery inspections of equipment, repair damages, and make any necessary modifications.

+ Perform equipment installation on site, complete checklists, and perform testing.

+ Review equipment specifications and functionality with customer post installation.

+ Collaborate with Support staff and act as an equipment subject matter expert to support equipment troubleshooting.

Provide Technical Support

Work with equipment vendors for troubleshooting and part replacement.

+ Capture customer feedback to recommend software feature improvements to increase functional value.

+ Support NPD new tech initiatives and implementation of pilot technology.

+ Work with the team to develop necessary documentation (implementation questionnaires, checklists, internal installation, and training guides), and refine those already in place.

+ Support the demo equipment fleet through regular checks and repairs between customer demos.

In-Field Service Support

+ Perform preventive maintenance inspections and repairs at customer sites.

+ Support warranty service requests.

+ Provide a high level of courteous and professional customer service.

Support Service Business Development

+ Simulate in-field issues to provide diagnosis support and troubleshoot testing.

+ Strengthen the customer in-field support strategy as directed by the category.

+ Help develop Rehrig Pacific-s internal service strategy by evaluating the condition of in-service equipment.

Knowledge, Skills, and Experience

+ Bachelor-s Degree, or equivalent work experience, preferably in Engineering or mechanical related fields.

+ Minimum of 2 years Material Handling Field Service Technician experience preferred.

+ Must have working knowledge of electrical and hydraulic schematics.

+ Strong technical aptitude of mechanical and electrical systems.

+ Must possess excellent communication skills (Written and Verbal).

+ Ability to work independently and autonomously in a fast-moving environment.

+ Ability to manage multiple projects and work collaboratively with cross-functional teams.

+ Ability to hold yourself and others accountable to meet commitments.

+ Position will require a minimum of 50% travel.

+ Ability to lift at least 50 lbs.

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